Double charging from itunes

Discussion in 'iPad Help' started by TammysPad, Sep 20, 2011.

  1. TammysPad

    TammysPad iPF Novice

    Joined:
    Aug 17, 2011
    Messages:
    33
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    San Antonio,Texas
    Ratings:
    +1 / 0
    Purchased something back in July on iTunes,fine. Two days ago I was charged again for same download . On the receipt I clicked on the " report a problem". The screen changed and said "you are not connected to iTunes" . But I can open up the site...with no problem. What's going on?
     
  2. accessoriesguy

    accessoriesguy iPF Novice

    Joined:
    Jul 8, 2011
    Messages:
    30
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    you can always call in, or search forever through their help support and talk to someone through the web chat.
     
  3. TammysPad

    TammysPad iPF Novice

    Joined:
    Aug 17, 2011
    Messages:
    33
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    San Antonio,Texas
    Ratings:
    +1 / 0
    Thank you,yes I really would want to to talk to a person. But where do I call in to? Thanks
     
  4. twerppoet

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    17,205
    Thanks Received:
    2,444
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,975 / 1
    I'm pretty sure that iTunes support is email only. Just let them know what happened. If they can't solve it without calling you they'll probably supply a number.
     
  5. TammysPad

    TammysPad iPF Novice

    Joined:
    Aug 17, 2011
    Messages:
    33
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    San Antonio,Texas
    Ratings:
    +1 / 0
    Thanks,the only problem is when I go to iTunes "cannot connect to iTunes" is on the screen. This just happened in last few days.
     
  6. twerppoet

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    17,205
    Thanks Received:
    2,444
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,975 / 1
    On your iPad or computer?

    Assuming you've got a solid internet connection: If the computer, try restarting it. Same for the iPad.

    Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

    Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.
     
  7. TammysPad

    TammysPad iPF Novice

    Joined:
    Aug 17, 2011
    Messages:
    33
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    San Antonio,Texas
    Ratings:
    +1 / 0
    It's a ipad
     
  8. TammysPad

    TammysPad iPF Novice

    Joined:
    Aug 17, 2011
    Messages:
    33
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    San Antonio,Texas
    Ratings:
    +1 / 0
    Yea...it worked Thank You!
     
  9. twerppoet

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    17,205
    Thanks Received:
    2,444
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,975 / 1
    Glad to hear it. :)
     

Share This Page

Search tags for this page

double charge on itunes

,

double charged on itunes

,
ipad buying audiobook on itunes same one will i be charged twice.?
,
itunes charging me double
,

itunes double charge

,
itunes double charged
,

itunes double charged me

,
itunes double charges
,
itunes duplicate charges
,
what do you do if you get double charged on itunes