Can't send email

Discussion in 'iPad Help' started by kategalway, May 21, 2011.

  1. kategalway
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    kategalway iPF Noob

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    Using internet help and still can't get my email to send messages. I have been trying for two days.:( I am using a Windows mail bellsouth account. Any help will be greatly appreciated. The error goes like this "mail.bellsouth.net is not responding. Check your network connection and that you entered the correct information in Outgoing Mail Server field."

    Thanks,
    Kate
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Is this a new problem, or have you never been able to send mail on your iPad?Does your service provider support SSL (secure log in). Have you entered your account name and password in the 'Settings', 'Mail, Contacts, Calender', 'Accounts', section?

    If you could tell us how you've got this set up (don't send log ins or passwords, of course) then we'll try and help.

    Tim
  3. kategalway
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    kategalway iPF Noob

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    Tim,

    This is a new problem. I called AT&T today and they told me they could not help me with my iPad issues. All they did was make sure I could connect to the internet and said good luck with trying to get answers on how to fix my problem.

    I have been trying for two days to enter the settings I have on my desktop computer into my iPad. All I managed to get was the incoming mail to work the outgoing has various errors with all the settings I have tried.

    I went to settings and mail then add account then other then added all my information. Everything works fine except I can't send. I can receive and delete into the trash folder and can also delete from the trash folder.

    Thanks for any advice,
    Kate
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - you say this is a new problem - i.e. you have been able to send email from your iPad previously with the settings that you now have set up on your iPad.

    Let's try a couple of simple things first - you've probably done them already, so don't get annoyed......



    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    OK - now, as I said at the beginning, these probably won't help, but they're easy to do and it's always good to try the simple things first!!

    Next - if the above didn't work - are you trying to send from the same network location that you normally do? You'll probably have heard of the infamous 'Port 25 relay problem' that causes problems if you're trying to send email from a network that's not your 'home' network.

    OK - try these things and get back to us and we'll continue to work this through until we get the problem fixed!!

    Tim
    Scotland
  5. kategalway
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    kategalway iPF Noob

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    I have tried all your advice and I am still getting the error message "A copy has been placed in your outbox. The sender address "-------@bellsouth.net" was rejected by the server."
    I am about to give up.
    Is there anything else I can do?

    Thanks,
    Kate
  6. Kaykaykay
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    Kaykaykay iPad Wizard

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    Don't know whether this will help, but when I've had trouble sending from my accounts, I deleted the accounts and re-added them, then was able to send. I've had to do that on various iOS devices when moving mail accounts around and such. Random.

    By the way, you have 90 days of free Apple Care when you get your iPad. You could try calling them instead of a carrier.
  7. kategalway
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    kategalway iPF Noob

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    I tried that too. After deleting the account and re-adding, I get the same error message. I did not know about the free 90 day Apple Care. I think I'll give them a call.

    Thanks for the tip,
    Kate

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