Suddenly cannot receive email but can send it

Discussion in 'iPad Help' started by Finvarra, Jan 31, 2015.

  1. Finvarra

    Finvarra
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    For no apparent reason I cannot receive email on the iPad Air to my primary account. I get the error message 'cannot get mail, the server IMAP.tools.sky.com is not responding. Verify you have entered your details correctly.'
    I have not changed any settings. I can send an email on the ipad but not receive any. I can receive email on the mac desktop, and I can get mail to my other two accounts no problem. I have checked all my settings and they are correct, checked on the Apple site and the settings are correct. I can log on to Sky server and read my emails.
    This happened suddenly out of the blue, I have no idea what to do now. Help much appreciated. TIA
    Finvarra
     
  2. J. A.

    J. A.
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    Remove the account in your settings and install it again. In many cases this solves problems with email accounts.
     
  3. Finvarra

    Finvarra
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    Hi, I have deleted and reinstalled the account OK, but am still getting the same message, and still unable to receive email :-(
     
  4. J. A.

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  5. Finvarra

    Finvarra
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    Thanks JA, but I already went to apple and tried all this before I made this post. Also did a search on the forum first.
    I don't know if it's the device, or apple, or the server. Not a techie I'm afraid. I don't know where to go now.
     
  6. J. A.

    J. A.
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    Just because you've already tried a lot before:

    Try the usual troubleshooting fixes -
    Restart (turn off and on), reset (press Home and Power button until you see the Apple logo, let go of both, let it start on it's own), and force closing apps (double tap Home button to see multitasking bar, then slide Mail app thumbnail above the app icon towards the top of the screen).

    If possible, switch the Outgoing Mail Server to a different one. You can see if it's possible in Settings - Mail, Contacts, Calendars - the email account - Advanced. Also take a close look at the settings: did you enter all the necessary informations?
     
  7. Finvarra

    Finvarra
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    Thank you JA, I tried all the resets again with no result.

    I have 2 email addresse with Sky, one with Google and one iCloud. I will try changingtHe outgoing,ail server for sky to either the iCloud or Google, I assume that is what you mean? I am a silver surfer and have no techie kids or grand kids to help me.
     
  8. J. A.

    J. A.
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    Sorry, that was a typo in my last post. It should be the Incoming Mail Server. I don't think that can be changed to something different in the email settings.
     
    #8 J. A., Feb 1, 2015
    Last edited: Feb 1, 2015
  9. J. A.

    J. A.
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    Did you also see this website and check the correct settings for your account?
    https://www.apple.com/support/mail-settings-lookup/

    All you'd have to do is enter the email address, and it will show you what exactly should be entered when you set up the account.
     
  10. twerppoet

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    Awesome page. Added to my collection. Thanks.
     

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