Can't change my password on Apple ID

Discussion in 'iPad 4 Forum' started by Speges, Nov 4, 2014.

  1. Speges

    Expand Collapse
    iPF Noob

    Jan 6, 2013
    Thanks Received:
    I I'VE had trouble with my password since the update. I register to change my password and keep being told an email will arrive but it doesn't!! Also when I tried the security questions such as my birth date, I entered it correctly and it said it didn't recognise It!!!! Help
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Nov 11, 2012
    Thanks Received:
    Search for the email in your Inbox. It should appear after a few minutes. Maybe it was moved to Spam/Junk by your account. You should also take a look there.

    Make sure you search for the email in the right email account, and also make sure that the address is written correctly (

    Make sure the account is able to receive emails: send an email to it by yourself, if possible, or ask someone else to send an email to you.

    On the website I posted above, resend the email.

    You have to write the answers to your security questions exactly the way you entered them when you set them up (capital letters - space, ...).

    If you can't enter or remember them, this should help:

Share This Page