CANNOT INSTALL 12.4.8

Discussion in 'iPad Air Forum' started by IPADAlan, Aug 6, 2020.

  1. IPADAlan

    IPADAlan
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    We've got an iPad Air (First version) with 12.4.7

    Just got a notice it was unable to install 12.4.8 (the download itself was fine).

    I checked the storage and we have over 5G free.

    I deleted the download, and re-downloaded. Same error.

    I RESET the device, deleting ALL data.

    After I then set it up as "new" I tried again, same error.

    Should we just stick with 12.4.7?

    Thanks for any advice,

    Alan
     
    #1 IPADAlan, Aug 6, 2020
    Last edited: Aug 6, 2020
  2. scifan57

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    Have you tried updating through iTunes on your computer? iTunes will download the update, then install it on your iPad Air.
     
  3. NSquirrel

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    Fully charged, or on charge when you try to install? ( It will not install if the battery is at less than 50%)
     
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  4. IPADAlan

    IPADAlan
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    Thank you, Scifan for responding!

    Our desktop is Windows 10. I tried to download and install ITunes but I couldn't (I then read several Reviews with similar W10/itunes install issues.)

    I guess we're stuck with our current IOS...

    Thanks for trying to help us,

    Alan

     
    #4 IPADAlan, Aug 7, 2020
    Last edited: Aug 7, 2020
  5. IPADAlan

    IPADAlan
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    Thank you for replying!

    The iPad was plugged in and close to 100%.

     
  6. scifan57

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    Did you try installing iTunes from the Windows Store or the Apple website? In either case, try the other method to see if it works.
     
  7. NSquirrel

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    IPADAlan >>I tried to download and install ITunes but I couldn't... I guess we're stuck with our current IOS...

    Very strange.

    Just out of interest, which country are you in?
     
  8. IPADAlan

    IPADAlan
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    I'm in the USA (North Carolina).

    Thanks,

    Alan


     
  9. IPADAlan

    IPADAlan
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    I went to the Apple link and I believe it directed me then to the WinStore...I will try again, this time without being directed to the Wins Store (if possible).

    Thanks,

    Alan

     
    #9 IPADAlan, Aug 7, 2020
    Last edited: Aug 7, 2020
  10. NSquirrel

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    Thanks for replying. Obviously you country, USA, should not provide any problem. I found a link to possible installation problems with 12.4.8 at iOS 12.4.8 Problems: 5 Things You Need to Know but the main suggestion is a hard reset, which you have done.
     

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