Cannot connect to iTunes store

Discussion in 'iPad Help' started by mtsheta, Aug 21, 2011.

  1. mtsheta
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    mtsheta iPF Noob

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    Hi there
    I have an iPad 2 64G 3G
    Everything is going ok except one thing
    Whenever I Truro update an app I get the same message "Cannot connect to iTunes store"
    I can get any new app I want but I can't update any existing app
    Can anyone help me on this.?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    How are you updating the app? Are you doing this directly to your iPad via WiFi (or possibly 3G) or via your PC and a synchronisation operation?

    Tim
  3. mtsheta
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    mtsheta iPF Noob

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    Hi Tim
    I am updating through wifi or 3G
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - then I'd try the 'fix most problems' solution of a complete power down and then power up. Press and hold the Power button until the slider control comes up and then accept the offer to switch off. When the screen has gone completely blank, press the Power button again until the white Apple logo appears. The iPad will power up. See if the problem persists. If it does, get back to us and we'll try some other things.

    Tim
  5. mtsheta
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    mtsheta iPF Noob

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    Hi Tim
    I tried it but nothing. Still getting the same thing
    Mo
  6. Suprbabe2t
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    Suprbabe2t iPF Noob

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    Can't connect to iTunes store

    Hi there any luck yet? I'm also having the same problem.
  7. thewitt
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    thewitt iPad Ninja

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    Check the date and time on your iPad

    -t
  8. mtsheta
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    mtsheta iPF Noob

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    I checked and they are correct but still the same problem
    Any other advice?
  9. jkmaes
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    jkmaes iPF Noob

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    I also cannot connect. I have checked date and time settings, turned off wifi and then back on, did a hard reset, and logged off iTunes and back on again. Any suggestions? Next stop is the Apple store.
  10. mtsheta
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    mtsheta iPF Noob

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    Hi there any news. It is become very annoying
  11. Juniormatthews
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    Juniormatthews iPF Noob

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    Hi, i wonder if your problem is similar to mine? Sometimes i do connect to the app store or itunes store, but there will be missing images. Sometimes it will say "cannot connect to server" although i show a strong wifi signal. Also same happens in safari and netflix....missing images, ? Marks in rectangular boxes, etc. Im trying to AVOID replacing the Ipad, being that theres some info in certain apps that i may lose. Do you have these symptoms?
  12. mtsheta
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    mtsheta iPF Noob

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    No it is not the same. I can purchase apps but I can't update them. Every time I try to update purchased or free apps I get the same message. "Cannot connect to iTunes store". It's becoming very frustrating
  13. mtsheta
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    mtsheta iPF Noob

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    Still no one can find a solution
  14. iichiko
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    iichiko iPF Novice

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    Oh boy...I am having the same problem. I keep getting the same message for both downloading or updating an app...which reads "Unable to connect to iTunes store." I have done or checked on everything that is said in here. Soft reset, updated iTunes, date and time... and still nothing works. This is so frustrating. Anybody out there with bright ideas? Thanks.
  15. eiluned28
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    eiluned28 iPF Noob

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    Hi. I'm having exactly the same problem and I have the same model iPad 2 as you.
  16. Mickey330
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    Mickey330 Administrator Staff Member

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    I don't think it's you, iichiko. I've been reading that there is (has been?) an unexplained outage at the app store that is affecting people world-wide. No word on when it will be fixed (if it isn't already) or what caused it.

    So, all I can recommend is to try again later.

    Marilyn
  17. eiluned28
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    eiluned28 iPF Noob

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    Thanks for the advice Mickey330. I thought it was me being a newbie.
  18. Wizee
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    Wizee iPF Novice

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    Morning All, I'm having the same problem. Also cannot up-grade iTunes. Hope Apple knows they have a problem.
  19. iichiko
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    iichiko iPF Novice

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    Thank you Marilyn...I already spent hours trying to figure out a solution..but I guess, you're right. I should go to sleep first. I hope the guys at Apple can figure out something soon.
  20. Wizee
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    Wizee iPF Novice

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    Thanks Marilyn,
    I'll just wait it out.

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