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Cannot connect to the itunes or app store

Discussion in 'iPad Help' started by akammer, Jul 8, 2011.

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  1. akammer
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    akammer iPF Novice

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    Hi there. Does anyone have the same problem?

    I logged off one of my Apple Id accounts this morning and tried to log on with a different account to access a different itunes store. But I could not log on. Now it seems that I am logged onto my old account again after many falied attempts but I still cannot download anything. I just get the message: "cannot connect to itunes store"

    I even tried to connect to itunes with my pc and there I get the message: " we're sorry, we cannot complete your request on the iTunes Store at this time".

    I have to add that I am connected to the Internet via WiFi and it is working perfectly because I can access Safari, download and send emails etc.

    Can anyone help with some advice?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Just to be clear - you've been to 'Settings', 'Store' and then changed the log-in information there?

    Tim
  3. akammer
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    akammer iPF Novice

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    No, I logged out at the bottom of the page on app store by clicking on my apple id and then sign out. It signed me out and I couldn't sign on with a new id. Then I thought something might have gone wrong with my other id and tried to sign on again with the first id. It took a few failed attempts but I am back signed on with the old id, but cannot do anything else. Even when I go to settings, and then store and click on my apple id and then click view Apple Id I get the same message: "Cannot connect to Itunes Store"....
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    A couple of questions...

    Have you ever been able to use this new account before - or is the first time that you've tried to use it?

    Is the account for an iTunes Store in a different country from the one you're in now?

    Tim
  5. akammer
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    akammer iPF Novice

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    The account that i tried to access is actually as a matter of fact my first apple account with credit card details in Austria. I wanted to search the app store for a german app. I am currently in Jordan but have never been accessing the Jordan store - dont even know if it exists. The account that I have been using most for downloads now recently and to which I am currently logged on is my USA account without credit card details. But like I mentioned before even though I am now logged on to USA account again and see USA products when opening the store, I cannot download anything. Even free apps.
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I'll move this to the Help section where other Members might find it easier to spot and give their input.

    Tim
  7. akammer
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    akammer iPF Novice

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    Hi Tim, thanks for trying to help. I switched off my Ipad now for a few hours and everything is back to normal. Maybe the Itunes and app stores were extra busy and couldn't handle all the downloads?
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Thanks for letting us know - I'm glad it's all OK now...have a great weekend...

    Tim
  9. aliceneow
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    aliceneow iPF Novice

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    I'm using iPad2 64GB, version 5.1.1 (latest version). I reset my Apple ID yesterday and since then, I cannot update my apps from the Apps Store. The message "Cannot Connect To iTunes Store" keeps popping out. Tried with WiFi and 3G connections, separately. I restarted couple of times, but received the same response. What shall I do?
  10. Mickey330
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    Mickey330 Administrator Staff Member

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