Camera not supported

Discussion in 'iPad Help' started by debandron, Dec 25, 2010.

  1. debandron
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    debandron iPF Noob

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    New ipad and went to connect my Canon EOS 300D camera - purchased in 2004 and have the message 'cannot use device - the connected USB device is not supported. Always works fine on my mac computers. Any ideas as one reason for purchasing the ipad was to download photos to. Thankyou:)
  2. jwt873
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    jwt873 iPad Enthusiast

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    If your camera menu has a 'Communication' setting, make sure you have PTP selected and not 'Normal'. I'm not sure this will work.. It's just a suggestion.

    "Normal" is Canon's proprietary communication protocol. It's used by applications developed by Canon.. (The ones that came on the CD included with the camera).. The iPad won't be able to recognize Canon's proprietary mode..

    "PTP", stands for Picture Transfer Protocol. It's a universal communication mode used by all the digital camera makers. The iPad should recognize this.

    With early EOS cameras, you had to manually switch between the two using the camera menu... With the newer models, they autodetect what protocol the host device wants to use and do the switching for you.
  3. debandron
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    debandron iPF Noob

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    Camera not supported thankyou

    Thankyou so much jwt873. It worked. Changed the communication setting and the ipad is downloading photos as I speak. Greatly appreciate your support. Best wished for 2011. Cheers Deb:eek::eek::eek::eek::eek:
  4. jwt873
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    jwt873 iPad Enthusiast

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    Great.. Glad to hear it worked... If you find you're having trouble now using your Canon supplied apps (like Zoombrowser etc), you'll have to change the Communication back to 'Normal'.

    And a Happy New Year to you to :)

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