Unable to register AT&T online and myAT&T

[rconn2]

I setup a pre-paid data plan with AT&T for my iPad2 using Settings, cellular. And, when I look at my account info under settings, I'm assigned a phone number (I guess it's a unique identifier). I've never had an account with AT&T before.

So, I figured I'd install the myAT&T app to check on my usage (I can also do so from settings, but I'm trying different things out w/ my new iPad2). But, the id and password I use to access my AT&T account under settings doesn't work.

I also tried registering with AT&T online -- as a cellular account using the phone number assigned to my iPad account -- and this doesn't work either.

Has anyone else, who is using an iPad for the 1st time and doesn't have a previous AT&T account been able to use myAT&T or setup an online account?

 

[ColtsSN]

www.att.com/ipadlanding It basically shows what you see when you check your cellular use on the iPad. I haven't tried the app, but I assume you'd see the same info.

Would the advantage of the app be that you don't have to enter your user id and password everytime?

 

[ipaduser434]

I'm a new iPad 2 owner who didn't have an AT&T account. I opted for the postpaid plan and did set up an online account. The one issue, however, which for whatever reason AT&T hasn't quite figured out yet, is that they wanted to text my password to the AT&T number assigned to my iPad. I had to call them and explain the iPad is not a phone and could not receive text messages. So they snail mailed it to me. Got it about 10 days later and my online account now works just fine.

 

[rconn2]

Thanks! Your link worked. It's good to have an online link that I can access from other than the iPad.

I'm not sure if there's any advantage to the myAT&T app. I'm just getting used to my new iPad and trying different things. But, I was (am) curious why it doesn't work.