need help changing iPad details

[clermont]

Hubby has been given a new email address and needs to cancel the one he used to set up his iPad, but I can't remember how to do it, the new email will be used to log into the iTunes Store can anyone help

 

[J. A.]

Here are the instructions:
https://support.apple.com/en-gb/HT202667

 

[clermont]

Here are the instructions:
https://support.apple.com/en-gb/HT202667

They don't match is there anyone that can do screen shots step by step, because it is different to what the instructions say please

 

[J. A.]

Go to this site, select "Manage Apple ID", and login with the old email address/Apple ID:

Select "Name, ID and Email Addresses". In "Apple ID...", select "Edit":

Enter the new email address and save:

The new email address will have to be verified afterwards.

 

[alexm1]

An excellent explanation and a great response to a call for help, well done!

 

[clermont]

Thank you we got that sorted but now when he tries to update the iPad it keeps asking for a passcode he has tried 5 times it just fails all attempts

 

[J. A.]

If he tries too often, his iPad will be disabled.

There are three options for him to access the iPad again:
Restore it using iTunes, or using recovery mode to restore it, or erasing it using "Find my iPad".

Here are the instructions:
https://support.apple.com/en-gb/HT204306

Hope that helps.

 

[clermont]

Well all has failed, tried connection to iTunes it saw the iPad,but wouldn't sync, then we tried the restore to new, no difference it went through everything, still came up needing passcode, we gave up last night, now it won't even turn on..

 

[clermont]

Finally have it back on contacted Apple they helped to restore it to as new

 

[J. A.]

I'm glad you got it working again.