iTunes error -1 during iPad4 restoration

[esdras007]

Dears,

I'm facing an issue when trying to restore my iPad. My iPad is deactivated and Apple support is not able to restore it, they want me to by a new one but I'm not agree with this, then I want to restore mine.

Please, could you help me to fix this issue ?

Please, help !!!!

 

[J. A.]

Error 1 points to hardware issues.

Here are Apple's instructions:

Your device or computer might have a hardware issue that stops the update or restore from completing.

1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
3. Make sure that your security software and settings are allowing communication between your device and update servers.
4. If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.