File association

[odonnks]

Hello all,
I've had iPads for my wife and I for a few years and recently was given a iPad Air 2 by my employer for use at work.

There is something I can only describe as a file association problem. If I receive a pdf or excel spreadsheet as a email attachment the Air 2 does not recognize the file type. On my personnel iPads the attachment shows a "PDF" on the attachment or "E" for excel .
The Air 2 shows a "?" on the attachment icon and when I touch and hold I don't get the option to open the PDF in iBooks or the excel if the attachment is a spreadsheet.

If this were a windows iOS I'd call it a file association problem.

Any ideas why this is happening?

All feedback is appreciated.
Thank you !

 

[twerppoet]

I don't have any real ideas about what is happening, here are the first two questions to occur to me. Maybe the answers will offer a clue.

Are you using the same mail app, email service, and address on the iPad Air 2 as on your personal iPad?

If there are any differences in how you are accessing your email on the two iPads, what are they?

 

[scifan57]

Have any device management profiles been installed on the iPad by your employer?

 

[odonnks]

This may be cause by mow my company's server is handling the attachment.

I added a Gmail account to the work iPad. When sending the same email to both the work and Gmail account the Gmail account handles the attachment the way I would expect it to and gives me options on which app I want to use to open it while the company email that uses the native email app will only allow a quick view of the attachment.

I may need to talk to out IT folks.

 

[odonnks]

Scifan57 - yes out IT group sets up the iPad with device management apps. These are :
Air Watch
Junos Pulse

 

[twerppoet]

This may be cause by mow my company's server is handling the attachment.

I added a Gmail account to the work iPad. When sending the same email to both the work and Gmail account the Gmail account handles the attachment the way I would expect it to and gives me options on which app I want to use to open it while the company email that uses the native email app will only allow a quick view of the attachment.

I may need to talk to out IT folks.

Sounds like you are on the right track. Please let us know what happens.