email issue, help me help my mom, please.

[CamDanVan]

scratch this.

mom figured out what was happening.

she made different passwords for her Outlook & Skype accounts...which are actually the same. LOL.

so funny.

good day people!

 

[J. A.]

Welcome to iPad Forums!

I'm glad to see you've managed to solve your problem on your own. Congratulations!
Anything else you'd like to know, or in case you need assistance with something else, just ask! We have quite a few knowledgeable members, willing to help.

 

[Thomas1977]

That is actually a good security practice don't use the same password for all your accounts.

 

[J. A.]

Usually I'd agree. Not in this case, though. To use Skype, you login with your Outlook account.