I apologise that you were left waiting, it's just that time of year. If you look below you will find a tutorial for our app which is really far simpler than using the site through Safari. But I see that you have headed this thread 'Dropped ipad' that doesn't sound good, let us know if this is the case and we may be able to help you with what options you have. We will need to know which iPad and if it is under warranty or Apple Care + The IPad
Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.