Downloaded movie from Itunes keeps disappearing

[Drummer426]

Hello,

I googled and searched looking for an answer and have yet to find one but came across this forum and hoping maybe someone can help.

I downloaded a movie from Itunes directly on my ipad via wifi. It takes about 80 to 90 minutes so I can't watch it download the whole time. I check it about every 30 minutes or so. I last saw it at 85% basically and when I came back the download tab was empty. I clicked on the purchased tab and find music but nothing else. I check the video app...nothing no movies (this is my first movie). I check my library where it stores my music...nothing. An interesting part is that in my library i have options like music, audiobooks, podcasts, music video, but no video/movies?

I contacted apple tech support and they figured it was just a fluke so allowed me to redownload the video again. Same exact thing happened. I emailed my tech support person back but he's gone until Saturday.

When I search for it, nothing comes up. When I go under settings and see how many music, pics, and movies I have...under movies it says 0.

when I go back to itunes, it says I've already downloaded it but I can pay to download it again.

I have the base Ipad wifi
I updated to new ios last week
Over 7 GB available
Movie is Mute Math Armistice live (888 mb)

i'm currently on a business trip so i can't sync up to my home computer or verify what version of itunes I have (I know I recently updated it within the last few weeks though).

Any help before my evening flight tomorrow would be extremely appreciated!


***edit***
I also just noticed as I tried to download a song that it did not get added to my library....



am I not able to download directly to the ipad without going to a pc / mac first?

 

[epb]

Have you tried re-booting the iPad? I have the same issue occassionally - videos don't show up immediately after download but show up later. Sometimes rebooting helps.

 

[Drummer426]

Rebooting as turning it off and then back on? If so i have done it a few times....nothing...? Got a credit from iTunes but still can't figure out what's going on?

 

[USBill]

Did you check all the tabs in the Video app? The first time I bought a TV show (Blackadder) I didn't see it at first because the tab was on movies. If you have been watching podcasts it might be somewhere else.

Did you try searching with the search app?

 

[Drummer426]

Yes I used the library search as well as iPad search with no luck.

As previously stated I don't even have a movies tab option in my library which is odd...

And as the edit said it's happening with songs now as well

 

[Drummer426]

Now that I'm home I plugged my iPad into home computer and sure enough once it started to sync everything worked?

It's strange.....can I not download direct to iTunes through my iPad? Do I have to sync every time?