Cannot Get Mail - connection to server failed

[tonycscaw]

Hi

Mail from our exchange server to the IPAD2's is working fine.
When one of our users changed his AD password on his PC then
he got an error on the IPAD about cannot get mail - connection to server failed.

If we then change the password on his exchange setup screen on the IPAD then the E-Mail works again

Is it normal that you have to do that on the iPAD2 after changing your PC password or have we set something up wrong

Thanks

Tony

 

[Tim SPRACKLEN]

Hi

Mail from our exchange server to the IPAD2's is working fine.
When one of our users changed his AD password on his PC then
he got an error on the IPAD about cannot get mail - connection to server failed.

If we then change the password on his exchange setup screen on the IPAD then the E-Mail works again

Is it normal that you have to do that on the iPAD2 after changing your PC password or have we set something up wrong

Thanks

Tony

I hope that I understand your question correctly but, yes, the password set to access your email server has to be the same on your iPad and PC.

Tim

 

[tonycscaw]

Hi Tim

Apologies if i didn't explain it well

When the user changes their password in active directory on the PC should it automatically sync/change the password for exchange on the IPAD or does he have to manually change it on the ipad each time he changes it on the PC to keep both the same

Thanks for your help

Rgds

Tony

 

[Tim SPRACKLEN]

As far as I am aware passwords don't sync and must be manually changed. This is a security protection issue.

Tim