Uverse wifi problems

Discussion in 'iPad Help' started by emthom, Aug 29, 2011.

  1. emthom

    emthom
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    I just got an iPad 2 with wifi for work, it works on my offices's wifi but I'm having difficulty getting it to connect on my home wifi (on AT&T uverse service). I am able to see the network and log in but any application requiring an internet connection says I'm not connected. I have tried restarting my modem, turning the iPad wifi off, but to no avail. I also called uverse service and had them check to make sure my wireless is working but said they don't support the iPad. Any suggestions? Thanks!
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    Are you able to connect with any other WiFi device? It would be useful to narrow down whether it's the iPad or network that's causing the problem. Clearly, if another device can connect, that narrows it down a bit...

    Tim
     
  3. ATT

    ATT
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    Your wi-fi issue

    emthom, I am with AT&T and would like to help if I can. You can reach out to us on Twitter at ATTCustomerCare, or on our Facebook page. We will respond. Thank you! Mike A. Customer Care.
     
  4. emthom

    emthom
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    The only other wireless device I have to test is my iPhone, which has the same problem... I can see the network and log in but I get connection error messages. It's just odd because family members have used laptops on the wireless before without difficulty. Any suggestions for how to proceed? Thank you for your help.
     
  5. Tim SPRACKLEN

    Tim SPRACKLEN
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    Thanks ATT!

    Tim
     
  6. edrazen

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    I am having a similar problem. Both my wife and I have iPad2s and have been having problems with Internet connectivity on our home UVerse. I don't have any problems on my work WiFi. If I turn off the wifi on my iPad or reset the uverse modem, I will get connectivity back temporarily. I also am able to connect to the internet from my laptop on my uverse when I can't connect from my iPad.

    Sent from my iPad using Forum Runner
     
  7. ATT

    ATT
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    Edrazen.

    I'm with AT&T and I saw your post. Sounds like your Uverse is working properly, but the iPad is having trouble communicating with your home network. I would recommend contacting Apple at 800-676-2775 . If you've already tried that or have questions for us. Please contact me on Twitter @ATTTeamSusan . Be sure to let us know your request is regarding the "Edrazen" post.

    -ATTErwinR
     
  8. edrazen

    edrazen
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    I'm not so sure it isn't a Uverse problem, I've started having the same exact problem with my MacBook Pro as well. It sees my 2Wire network, but I have no Internet connectivity. Having to reset my modem everyday isn't a satisfactory solution. Also, my modem has already been replaced once a few back by AT&T when I had this problem a while back and called about it.

    Sent from my iPad using Forum Runner
     
  9. ATT

    ATT
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    I'll be glad to try and help you with this. The site will not allow me to post an email address on here, but I can be reached at ATTErwinR and the domain is @att.com . Please send an email with your account #, name, and phone #. Be sure to type "Edrazen" in the subject line.
     
  10. emthom

    emthom
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    I tried Facebook a while back but received no response and I have never used twitter, any other suggestions ATT?

    Thanks
     
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