Trouble with icloud backup iPad (3rd)

Discussion in 'iPad 3 Forum' started by tsmrg, May 18, 2013.

  1. tsmrg

    tsmrg
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    Hie guys. My ipad can no longer back up to i cloud. It always say back up could not be completed. I tried turning icloud backup off, delete the backup and starter all over again but it wont help. Any suggestions to have my problem solved? One more thing, after i turn off the backup, delete it; when i turn it on it shows some storage already occupied and i wonder.

    image-2025752288.jpg
     
  2. J. A.

    J. A.
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    Your screenshot looks like a backup was already done and wasn't deleted by you. Before you tap "Back Up Now" take a look if there's a time/date visible below, like this:


    image-3155027806.jpg

    It would explain why some of the storage is already used.

    To backup completely, try this:

    Reboot the device and start a backup manually while the device is connected to the power supply and locked. If the backup fails repeat it. If it fails one more time repeat it.

    Or delete your iCloud account, then sign back in:
    In Settings - iCloud on your iPad, scroll down and tap Delete Account on the lower portion of the screen. You will receive warnings letting you know it will remove your documents stored in iCloud, then you will be asked if you want to keep them on the iPad or not. Tap Delete and select to keep the files. Sign back in with your Apple ID and password, then try backup again.
     
    #2 J. A., May 18, 2013
    Last edited: May 19, 2013
  3. tsmrg

    tsmrg
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    Ok thanks it finally worked when i continued the try. What was confusing me is that after i deleted the account and signed in, it showed that some storage space was occupied while at the last back up date it gave " never". Thanks help
     
  4. J. A.

    J. A.
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    Is this iPad your only Apple device, or do you have others, that also backup to iCloud?

    In Settings - iCloud - Storage & Backup - Manage Storage you can see the Backups that use up space in iCloud, and the devices that backup to it.


    image-3482870655.jpg
     
    #4 J. A., May 19, 2013
    Last edited: May 19, 2013
  5. twerppoet

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    And under the Backup list you will See Documents and Data (if turned on) and Mail. Both of these count against your total storage.
     

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