Touch ID

Discussion in 'iPad Air 2 Forum' started by jgsrq, Nov 8, 2014.

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Any suggestions using the touch id? Mine worked a few days now it won't recognize either finget.

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  1. jgsrq

    jgsrq
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    Touch ID worked a few days now it will not.
    I deleted fingerprint and created new one, got the ok to use touch.
    It still won't work I have to put in my password.
     
  2. J. A.

    J. A.
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    Here are a few things you can try to make it work:

    Make sure your device is up to date. The latest software is 8.1.

    Finger and Home button should be clean and dry.

    When you use Touch ID, cover the Home button completely, don't press down hard or too quickly, your finger should touch the metal ring around the button. A case or screen protector shouldn't cover the button or the ring around it. If it does, remove it.

    In Settings - Touch ID & Passcode, iPad unlock or iTunes & App Store has to be enabled.

    Add a different finger as Touch ID.

    Something that helped other users: addthe same finger for a second or third time.

    If all this doesn't help, take your iPad to an Apple Retail Store.
     
  3. jgsrq

    jgsrq
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    Thank you, I added both fingers in addition and it is working.
     
  4. J. A.

    J. A.
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    Glad to help.
     

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