Notification from Orange

Discussion in 'iPad 2 Forum' started by Fkheng, Apr 2, 2011.

  1. Fkheng
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    Fkheng iPF Noob

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    Earlier this week when I bought my iPad2, I received a notification or what must hav been a SMS from my network provider Orange. My iPad 2 has 3G. However I can't seem to retrieve it.the message contained some security passwZord which is important to me. Any suggestions on hqow I can retrieve it?
  2. DontUnderstandMyIpad
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    DontUnderstandMyIpad iPad Guru

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    That seems to be a dumb move from Orange to send you a message via SMS to an iPad SIM card, as the iPad is not capable of accessing text messages.

    It might be possible to insert the SIM into a phone via an adapter, but this is just a guess. If the password is important, I would suggest you to visit a local Orange store and ask them for help.
  3. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I have had exactly the same problem. They give you a microSIM for your iPad and then text you some security codes (in my case, the one that enables you to use WiFi networks) - but they stupidly text it to your iPad. I've been into this - there's no way to retrieve it.

    Bottom line - you have to telephone Orange....

    Tim
    Scotland
  4. Hasty
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    Hasty iPad Ninja

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    Classic.
    Never underestimate the stupidity of large organisations......especially governments.
  5. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    You got it in one....there's more fun in store when you telephone the Orange call centre; they find it difficult to believe an iPad can't receive text messages! "But it's a 'phone" was the comment I had from their 'technical desk'! On another occasion I was asked to telephone Orange using the 'phone the SIM card was in. I explained it was in an iPad - not a phone. "What's an iPad?"

    You have to keep a sense of humour....

    Tim
    Scotland
  6. sjleworthy
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    sjleworthy Super Moderator Staff Member

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    lol, the stupidity of some people is just awesome :)
  7. Hasty
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    Hasty iPad Ninja

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    UK the Land that Time Forgot!
    Coming to your screens shortly, or as soon as we can fix it.....
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    You can't fix the UK. We could, of course, become the 51st state of the USA - we're closer to Washington than Hawaii.....

    Tim
    Scotland
  9. Fkheng
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    Fkheng iPF Noob

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    Thanks guys for your replies. It has been a nightmare in terms of dealing with Orange over the phone. Nearly 1 week and still no solution. I am getting quite mad. I still can't use my bt open zone wifi unless I get my Orange account setup. But this whole security code episode is frustrating me.

    Regarding the microsim, I don't have an orange phone so my mobile phone rejects the microsim bcoz I have a three network phone. The orange customer reps are baffled by this. Yesterday they directed me to buy an app from AppStore which will help me receive txt messages. I asked if I will be reimbursed for the cost. They then backtracked on the idea and I have not heard from them since.

    I wonder if other networks are as dumb.
  10. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I managed to get them to give me the OpenZone password over the phone in the end - after I had given them some information - i.e. account number, address, telephone number, date of birth, what I'd had for breakfast.....:D

    Tim
    Scotland
  11. Uggi
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    Uggi iPF Noob

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    Orange ipad 2 and in the dark

    Hi on the 25th at 5.00pm I became the proud owner of an (Orange) ipad 2.

    Since then Orange have tried several times to enable me to create and use a "password".

    I have been into the shop twice, "our computers are down and that's why we can't sort this out".

    I have spent over a hour at a time with their Support Team, who haven't a clue what they are doing.

    So, any advice on WHO, within Orange, I can turn to with any brains, will be gratefully appreciated...:mad:
  12. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Do you have an account with them yet - i.e. an account number? Eventually I got my problem sorted out by telephoning their Help Line with my account details and it was - eventually - sorted. You need to be persistent on the phone...and remember you're dealing with people who don't know the difference between an iPhone and an iPad..

    Tim
    Scotland
  13. Uggi
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    Uggi iPF Noob

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    In the Dark

    HI Tim,

    I do have an account number and I have tried their phone support several times and been shunted from one depot to another. I have been told that they will send my 8 digit code as a pop-up, and a host of other promises, which have not happened.

    Upon your suggestion, I will try them once more and see how far i get.

    Thanks.
    Uggi.
  14. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Maybe mention you're posting your experiences on iPad Forum - the world's largest iPad site.......ask for the person's name who you're speaking to and say you'll be happy to send them a URL so they can read all about iPad Forum members' experiences with Orange.

    Tim
    Scotland
  15. Uggi
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    Uggi iPF Noob

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    In the Dark

    Hi Tim,

    I do like that idea and I will certainly give it a go.

    Look out Orange, here it comes...

    Many thanks,

    uggi

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