New member and emailing document question

Discussion in 'New Member Introductions - Site Assistance' started by kimbokak, Aug 13, 2013.

  1. kimbokak

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    iPF Noob

    Aug 13, 2013
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    Hi, I am in Cincinnati, Ohio and getting ready for a new school year. Our students arrive next Monday. In our faculty in service days I am trying to send documents over email, and I keep getting a message that I can't send or save the message. I have never had trouble sending documents before, and I have had this iPad for two years. I have checked for updates, I have tried multiple locations and networks, I have tried restarting.... Any other suggestions that might get this up and working again?

    Tanks! Kimberly
  2. twerppoet

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    iPad Legend II

    Jan 8, 2011
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    I'll list the usual fixes below, just in case, but it sounds like your best bet would be to delete and re-add your mail account in Settings > Mail, Contacts, Calendars. As long as it's an IMAP or Exchange account, you won't lose anything. You don't say what kind of email account you have, but I'm going to guess it's provided by the school. Make sure you have the most recent setup instructions available.

    Or, before you do this you might want to ask the school's IT department if they've made any recent changes to the mail servers, like authentication or document/attachment size limitations.

    Good luck.

    The usual fixes:

    When you have problems with an app it's a good idea to clear it from RAM.

    Close/Clear the app: With the problem app closed, double tap on the Home button to get the multitask bar. Tap and hold on any icon in the bar until they jiggle, then tap the minus sign on the problem app. This will remove it from RAM and insure a clean start the next time you launch the app.

    If that does not work try a restart,

    Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears. Apple recommends you restart the iPad at least once a month.

    and then a reset if that does not work.

    Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.

    Reset All Settings: Another, somewhat more drastic thing you can do is Reset All Settings. You'll find this under Settings > General > Reset > Reset All Settings. It won't erase any of your content, apps, or accounts; but you will have to go through most of your other settings and re-tweak them back to your liking.
  3. smalltowngirl13

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    Staff Member

    May 1, 2012
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    Welcome aboard Kimberly! Hopefully you will get the issue resolved with the suggestions above!
  4. leelai

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    Staff Member

    Apr 24, 2011
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    Hi and welcome to the Forum!

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    Tutorial for our App
    Tutorial on creating posts on the Forum
    Reading the IPad manual is a great place to start so please download a copy of these.
    3 very informative threads from which you will learn many tips and shortcuts for the IPad.
    We have rules like any Community so please read these also

    Once again we welcome you here and are so pleased you have joined us!
  5. SparkyScott21

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    iPad Addict

    Oct 25, 2011
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    Hello Kim and welcome to our forum!

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