New iPad Air not recognised in iTunes

Discussion in 'iPad Help' started by davethekeys, Oct 13, 2015.

  1. davethekeys

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    iPF Novice

    May 18, 2011
    Thanks Received:
    Hello, my iPad is not recognised in iTunes. Importantly my iPhone 6 IS recognised, so that rules out the USB port and the cable. When I connect the iPad the charge symbol comes on for a split second then I get Not Charging. My Windows 10 computer does recognise the iPad though, I can see it in Explorer. I have uninstalled iTunes and downloaded the latest version but that hasn't made any difference. I have connected the iPad to my other computer (Windows 8) and perversely iTunes DOES recognise it on that computer!
    Any ideas?
  2. J. A.

    J. A.
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    Super Moderator
    Staff Member

    Nov 11, 2012
    Thanks Received:
    There seems to be a problem with Windows 10. Look at this thread:
    iTunes not recognising iPad under Windows 10

    This problem was discussed there, and you'll also find a solution.

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