Movie rentals messing up

Discussion in 'iPad Help' started by padnewbie, Jul 21, 2011.

  1. padnewbie

    padnewbie iPF Novice

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    I downloaded 2 movie rentals for my daughter on my IPad. We went to watch them this weekend and the one started and then the screen froze. I clicked Done to take it back out and then I got a black screen with nothing. I shut it all the way down and came back but I still got the same thing. I came back to it a few days later - the screen showed my movies but I chose a movie that I bought. I watched that with no problems. Today my daughter went to watch the other rental I had purchased and the same thing happened. Now when I click on Videos - I get a black screen. I can't even see the movies I purchased. I have shut it down a couple times and nothing has changed! HELP!!! Please!! I'd like to have the movies I rented but I'm not terribly upset if I lose the rentals - I just want my video screen back!!! Thanks in advance!
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
     
  3. padnewbie

    padnewbie iPF Novice

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    Tim,
    Thanks as always for your response!
    However, I did both of those things several times - with no success.
    I didn't panic because I had a hunch that in 24 hours (the time a movie expires after you start watching it) the screen would come back. Sure enough, this morning it was back and a message saying the movie couldn't play was on the screen.
    So now I'm a little frustrated because that's 2 movie rentals I bought that didn't work. I don't know if ITunes would do anything about it or not.
    Anyway, glad it's back!! Thanks again Tim!! :)
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    If you weren't able to watch the movies because of the problems you had you can get a refund by 'phoning the Apple Support line (it's free) with the transaction reference number from your iTunes invoice. They'll refund the money as a credit to your iTunes account. Tell them of the problems that you experienced and they may be able to relate it to a problem with the movie - maybe other renters have had the same problem.

    Hope it all works out OK...

    Tim
     
  5. padnewbie

    padnewbie iPF Novice

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    WOW!! Kudos to ITunes!!

    I emailed them on Friday and today received word that they are crediting my account for those 2 movies!!! That's awesome!! I really wasn't expecting that answer!!

    Woohoo!! :D

    Thanks again Tim!! :)
     
  6. Chicago

    Chicago iPF Noob

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    I had the same problem with Rango and True Grit. I emailed ITunes two days ago and again today, no response yet. Like you my screen returned after they expired but now I'm afraid to rent any more movies. Too bad, I rented alot to watch on planes. If anyone knows why this happened it would be appreciated.
     

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