Mail mass delete

Discussion in 'Productivity Apps Forum' started by allanrube, Aug 28, 2016.

  1. allanrube

    allanrube
    Expand Collapse
    iPF Novice

    Joined:
    Apr 2, 2011
    Messages:
    31
    Thanks Received:
    5
    i have mass deleted emails in an account by going to that account's inbox, pressing edit, and then trash all. When I upgraded from 9.3.5 to 10b7 trash is greed out after I select edit. This occurs on my iPad Pro. I don't see it as 10 beta problem because the problem doesn't occur on my iPhone 6s Plus which also is running 10b7. Could it be a setting that got changed? I can't find any setting differences between my iPad and iPhone.
     
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,772
    Thanks Received:
    9,795
    Did you try force closing the Mail app, and turning off your iPad, then turning it on again?

    Is this happening in every account, or just one of them? If it's just one account: which account is it (Hotmail, Gmail, iCloud, ...)? Removing the account and setting it up again might help.
     
  3. allanrube

    allanrube
    Expand Collapse
    iPF Novice

    Joined:
    Apr 2, 2011
    Messages:
    31
    Thanks Received:
    5
    Thanks but I have tried all of these.
     
  4. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,772
    Thanks Received:
    9,795
    Which kind of account is causing this problem? Is it a IMAP or POP account; Gmail, iCloud, Outlook or other?
     
  5. allanrube

    allanrube
    Expand Collapse
    iPF Novice

    Joined:
    Apr 2, 2011
    Messages:
    31
    Thanks Received:
    5
    It is all 3 of my gmail accounts - no problem on iPhone - problem on iPad?
     
    #5 allanrube, Aug 29, 2016
    Last edited: Aug 29, 2016
  6. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,772
    Thanks Received:
    9,795
    Did you also compare the Advanced settings of these accounts? Especially Mailbox Behaviours and Move Discarded Messages Into.
     
  7. allanrube

    allanrube
    Expand Collapse
    iPF Novice

    Joined:
    Apr 2, 2011
    Messages:
    31
    Thanks Received:
    5
    Yes. But my iPhone is doing the same. It after all be due to iOS 10b7. I let Apple know through a feedback submission.
     
  8. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,772
    Thanks Received:
    9,795
    I've just checked on my iPhone and iPad running iOS 10 Public Beta 7, and noticed that this doesn't work for any account that I'm using (Gmail, iCloud, Outlook), and the Move button is greyed out as well.
    You're right, this is a problem of the Public Beta. I'll send feedback as well.
     
  9. scifan57

    scifan57
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    26,962
    Thanks Received:
    8,529
    Some further investigation has determined that the buttons are greyed out until at least one email is selected after tapping the edit button when using the developer beta of iOS 10.
     
  10. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,772
    Thanks Received:
    9,795
    It's the same with Public Beta 7.
    The Delete All and Move All buttons have disappeared, you can't remove or move the emails as simple as it was possible before. It's almost like in iOS 8.
    Here's the difference:
    iOS 9 x
    image.jpeg
    Public Beta 7
    image.jpeg
     

Share This Page