iTunes could not connect to the iPad because it is locked with a passcode

Discussion in 'iPad Help' started by 315Lamps, Oct 28, 2012.

  1. 315Lamps
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    315Lamps iPF Noob

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    Basically, I have my iPad and recently one of my friends had "accidentally" changed my passcord and can't "remember" it >____>.

    I know that from here I should just use a backup and restore my device but when I did it came up with the message:

    "iTunes could not connect to the iPad because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."

    I did some research, and apparently this is because my iPad has a passcode, I need to enter it before I can back it up. However, I don't know that passcode and I have no means of finding out what it is. Also if it matters, the computer I normally synced it to is not with me right now and I won't be getting it back until a week.

    Does anyone have any ideas on how to do a hard reset/restore without using my original computer/laptop I synced it with while it's locked by a passcode that I don't know of?
    Last edited by a moderator: Oct 28, 2012
  2. KevinJS
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    KevinJS Super Moderator Staff Member

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    You will need to wait until you have access to the computer which has your backups.

    Once you do, you can restore it and use a backup which predates the password. Otherwise, you have no choice but to restore from scratch using a different computer.

    Sent from my iPad using iPF
  3. 315Lamps
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    315Lamps iPF Noob

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    I don't think I can afford to wait. I would rather do a restore from scratch... Do you have any idea on how to do that?
  4. KevinJS
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    KevinJS Super Moderator Staff Member

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    I don't know of any way to do it without access to a computer.


    Assuming you have a computer available, plug it in and use iTunes to restore to factory settings. When you have access to your own computer you can restore again from your backup.

    Sent from my iPad using iPF
  5. 315Lamps
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    315Lamps iPF Noob

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    Well I did try it on my separate computer, but the message "iTunes could not connect to the iPad because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes." pops up and I don't know what the passcode is. Apparently it won't let me restore without it. Unless there's away to just disregard it and restore it, I wouldn't mind losing my info; it didn't have any pictures or videos that I didn't already transfer to my computer.
  6. KevinJS
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    KevinJS Super Moderator Staff Member

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    Did you authorise the other computer? That might do it. It's under the Store menu on iTunes.

    Sent from my iPad using iPF
  7. 315Lamps
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    315Lamps iPF Noob

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    That seemed to do the trick. Thank you!
  8. KevinJS
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    KevinJS Super Moderator Staff Member

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    No problem. Glad it worked. Next thing is to keep your buddy away from it.

    Sent from my iPad using iPF

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