iPad shut me out

Discussion in 'UK iPad Forum' started by rottweiler, May 4, 2014.

  1. rottweiler

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    iPF Noob

    May 4, 2014
    Thanks Received:
    My iPad would not recognise my password or log in id,so I took it to the genius shop in Milton Keynes (appointment made).After two hours of genius consultation the iPad was deemed kaput.On the strength of that opinion I bought a new one.the old iPad was stashed in the cupboard.
    On a recent shopping trip to Sheffield I called into the apple store and explained the problem I'd had with the old iPad.
    They gave me the number of their tech department which I duly rang on returning home.The guy I spoke to solved the problem quite quickly,I had to wait for a link to reset the new password to arrive the following day by email.Using the new password activated the iPad.I have contacted the Genius Bar in Milton Keynes but as yet I have had no comment from them.

  2. leelai

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    Staff Member

    Apr 24, 2011
    Thanks Received:
    Hi and welcome to the Forum!

    Just hard to fathom why the Milton Keynes genius people have told you that in the first place. Solving an Apple ID/password issue is not a huge problem. They should have documentation of your visit there and the advise they gave you.

    I can understand why this would be quite upsetting to you and I do hope you hear from them and soon!

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