IOS 14 Mail app Bug

Discussion in 'iOS 12' started by artbuc, Oct 14, 2020.

  1. artbuc

    artbuc
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    Since updating to iOS 14, text will not display. This happens sporadically with email I send. As far as I can tell, email appears fine to the receiver and the text displays fine on the preview. I get an error message saying text can not be displayed because of incompatible format. Incoming mail is also fine. I have deleted and reinstalled email accounts and did a hard reset. Nothing works. As far as I can tell, this is strictly an iOS 14 bug. I have gmail set up in my Mail app as a pop account because my wife and I like to manage our common email independently. That is, I like to immediately trash most email and she likes to save those same emails for a while on her iPad. IMAP accounts automatically sync which does not work for us. We have had our Mail accounts setup like this for years without any problems. Wife’s iPad not yet updated to 14 and it works fine. Have researched all over and can not find another user complaining about this issue. Can anyone make a suggestion? Thanks.

    Here is the error message:

    “This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.

    text/plain”

    I get this when I send a message from one email account to another email account on my iPad. When my wife receives her copy on her iPad, the text displays fine.

    One other clue, an email containing only numbers appear fine.

     
    #1 artbuc, Oct 14, 2020
    Last edited: Oct 14, 2020
  2. NSquirrel

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    Just checking: are you using iPadOS 14 or 14.0.1?
     
  3. artbuc

    artbuc
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    14.0.1. This just a perplexing problem. Have deleted and reinstalled Mail app, deleted and reinstalled email pop accounts, reset network settings and did a hard reset. Problem is sporadic and totally unpredictable. Sometimes it works perfectly. Again, it only shows on my iPad. Receivers of my emails have no problems. Also, I have no problems receiving emails, including pdf files, pictures, etc. Also, even when I get this error message, text appears fine in the preview. This is obviously a random bug and I am resigned to live with it until Apple fixes it.
     
  4. NSquirrel

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    Bug report to Apple?
     
  5. artbuc

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    What is best way to report?


     
  6. NSquirrel

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  7. artbuc

    artbuc
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  8. NSquirrel

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    No problem, but don't expect too much. The best, I think, that one can hope for is that others report the same problem or that it is spotted by the developers and the correction is put into the next version of iPadiOS.

    Meanwhile, hopefully someone here may come across the solution.
     
  9. LannyC

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    Consider creating a separate IMAP account for each of you instead of sharing one POP account. You can forward emails to each other as necessary; if you also have a Mac, you could make a Mail.app rule to do that automatically.

    Seriously, POP has been on the way out for years, and support for it is bound to disappear before much longer. The sooner you switch, the less painful it will be.
     
  10. artbuc

    artbuc
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    Wife and I have each have our own iPad. We each have our own separate email account but we also share a common email account. We like to manage the common account independently. She tends to accumulate emails in her Mail app inbox and I like to delete them since they are mostly junk. IMAP automatically syncs (or at least it used to) making independent control impossible. That is why I use pop email.



     

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