Welcome to my current Apple hell. What a mess. I'm working to try and help an elderly friend, a stroke victim in a nursing home. The AppleID that his iPad and iPhone are set up on, refers to an email address that no longer exists. So simpleâ€¦ go in to appleid.apple.com and change the reference to a working email. Can't do that, he's forgotten the password to the AppleID. If I go to iforgot.apple.com, it will either send an email to the non-existent email address OR will allow me to answer three security questions. So the email thing is clearly not gonna work. We know the answers to the security questions but we don't know what was actually typed in at the time the account was set up. For instance, the answer to "What was your favorite of all the cars you've owned?" the answer is corvette. Now what was originally typed in may have been "1963 Stingray" instead of "corvette". Where a person could make a judgement that the answer was close enough but, of course, a program can't. The iPad, has a "Restrictions Passcode" on it that none of us knows. (We've already blown 7 attempts at it) So I got into the Apple Support since I have Applecare. Three times I was herded off to "Senior Advisors" because the senior advisors supposedly have the tools to deal with stuff like this. Any front-line tech support rep believes this to be true. It is not true, I've been in there 3 times, twice on the telephoneâ€¦ the Senior Advisors have no way to view the security questions answers that are on file. They have no authority to change the rescue email address without proper access to the AppleID record in their system. So here I am, as far as I know, I cannot change the AppleID that the iPad and iPhone use to a brand new one without knowing the password to the current AppleID. One of the front-line techs gave me a procedure to supposedly take the iPad back to square One so I could set it up as a new machine. In principle I'd like to do this, but I'd hate to blow the photos and contacts and apps all away. I could back it up, blow it away, and then restore but I might be bringing the old(current) appleID back in during the restore. Here's the article that I'm supposed to follow, its short and easy to follow but I've never been here before and I'd hate to do more damage than good to another person's stuff... If you can't update or restore your iOS device, its a one-pager. Any new ideas would be GREATLY appreciated. Many Thanks!