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Horror story with iTunes sync - please help

Discussion in 'iPad Help' started by TiaMargia, May 7, 2011.

  1. TiaMargia
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    TiaMargia iPF Novice

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    Hello,
    My name is Tia and I have just joined th Forum.
    I have just bought an iPad2 which was delivered two days ago.
    I've only had it two days and it has already caused me unforeseen problems trying to synch it with iTunes.
    Today, I've had to re-install iTunes on my computer, lost all my iPod Touch music in my library and have been bamboozled by all the horror stories I've read on the Web relating to synching and losing data.
    So after a frazzled day, I am not a happy bunny and am beginning to question whether I have done the right thing investing in an iPad2 when it has messed up synching my iPod Touch already.
    Today, it also took a two hour phone call to Apple Support to fix and delete two rogue Bonjour files from my computer so I was able to re-install iTunes.
    I'm hoping to find answers on this Forum and be convinced by other iPad users that I did in fact make a good investment.
    To be honest, I'm now extremely nervous about connecting myiPod Touch to my computer in case iTunes deletes all my music.
    Looking forward to finding some good advice and help from this Forum.
    Peace and Positivity,
    Tia :)
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Good to hear from you. You’ll find a whole bunch of iPad enthusiasts in this Forum who are only too willing to help other iPad owners and to hear of their experiences. Don’t be afraid to post any questions you may have or use the ‘Search’ button near the top of the Forum web page. I usually find I discover one new interesting and useful piece of information about my iPad every day - and often not even what I was looking for!!

    I read your horror stories with iTunes and I agree it's a bit of a mine field. But there are plenty of great people here who can help you with your problem and advise you. To try to get a response more quickly, I'm moving your post to the Help section. I hope that's OK with you.

    Hope to hear from you soon with your thoughts about the iPad.

    Have fun and enjoy your iPad


    If you don’t already have it you can download a copy of the iPad manual for free.

    Apple - Support - Manuals

    Please read the rules too!!

    http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    Tim
    Scotland
  3. j0yful
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    j0yful iPad Addict

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    Oh Tia! I know how you're feeling. No wonder people hate itunes. I just realized it's too user-UNfriendly. I know Im not much help. Hang in there, Im still trying to fix mine also :)
    Welcome btw!
  4. col.bris
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    col.bris Administrator Staff Member

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    The number of users whom have problems compared to the number of iPods, iPhones and iPads is so small it is not funny. There is a reason for the problem have you checked that when your iPad is connected that you have selected from the tabs the music you want the movies you want the apps you wants and pictures you want if not the iPad will end up with nothing synced
  5. Hayles66
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    Hayles66 iPad Expert

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    It's the photos I always have problems with, they either get duplicated, triplicated or disappear! I've read up what to do on here but I can't help thinking some things on iTunes synching doesn't always go to plan and I always backup, transfer and synch before any update can mess things up again!

    from Somerset UK on my iPad using IPF app
  6. col.bris
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    col.bris Administrator Staff Member

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    Let me find a link that may help ok almost dinner time Sunday here
  7. Hayles66
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    Hayles66 iPad Expert

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    It's nearly lunchtime here!

    from Somerset UK on my iPad using IPF app
  8. SweetPoison
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    SweetPoison iPad Legend

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    Dinner? And what are we having, Colin? I am so hungry.

    About iTunes ~ you have to admit that iTunes does not play well with others at times...:(
  9. miket5au
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    miket5au iPad Fan

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    The first thing to do is take a backup of your itunes folder. On Windows 7 there will be a directory called Itunes in the Music library. On other versions of Windows you can search for the itunes directory which should be in your user folder.

    Backup this directory to another computer or external drive as it should contain any music ripped from CD or bought using itunes.

    After this you can sync with itunes knowing you can get your music back in an emergency. Check your backup to make sure it contains your music!

    There are ways to copy the music from your ipod - CopyTrans is one option (costs $20 I think but the trial version will read 100 songs so you can test it). The free version will copy music to the ipod or iphone so you an avoid using itunes.

    I keep everything that is synched to the ipad and ipods on another computer and I backup to external drives. ipods die (my 80GB did) and computer disks die (a friend used Yamipod to get his music from his ipod classic after his disk died (yamipod doesn't work with the touch or iphone)
  10. TiaMargia
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    TiaMargia iPF Novice

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    Col,
    I haven't attached my iPad to my computer yet because there is nothing in my iTunes library to synch. As I said in my OP re-installing iTunes wiped my music library clean.
    Which has left me with all my music on my iPodTouch only.
    There lies the problem.
    From the horror stories I have read so far, I have gleaned the following unless I have mis-read.
    1. You can't transfer and synch music from iPodTouch BACK to computer. It is only a one way process. Computer to iPodTouch.
    2. If I connect my iPodTouch to my computer after re-installing iTunes it will wipe clean ALL my music on my iPod (the last thing I want to do as it took me ages to copy all my CD's to iPod).

    So now my dilemma is how do I get my iPod music transferred to my new iPad2 if I can't populate iTunes in the first instance without the fear of losing all my music.

    I need to research more before I do anything because I am a newbie to iPad2.

    Any advice much appreciated.

    Tia
    Last edited: May 8, 2011
  11. miket5au
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    miket5au iPad Fan

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    Are you sure you have lost the music? It may have created a new itunes directory. The original one may still be there. At least the music may be there and you can add it again. Check for a directory called "itunes music"

    A program such as copytrans can copy music from your ipod touch. It does cost money (about $20) but it does work.
  12. Hayles66
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    Hayles66 iPad Expert

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    I must admit that would be all our horror stories, I have 12 or 13000 songs on mine and many GB's of film and tv so that would freak me out too! Do as the above says, it has to be somewhere obscure or even obvious but haven't thought of it yet. I've lost things where the grey exclamation comes up and then found that the external hard drive had been unplugged or it had gone to C/D drive and I hadn't known. Please get back to us because we need to know how this pans out.

    from Somerset UK on my iPad using IPF app
  13. SweetPoison
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    SweetPoison iPad Legend

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    Hey Tia ~

    Once when I un-installed iTunes, and re-installed it because it wasn't playing nicely, I had all of our music still there.

    Perhaps it is somewhere else?
  14. Yptcn
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    Yptcn iPad Fan

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    Have a look at this tread , it will help you with the photo problem until Apple issues an update :


    Apple iPad Forum » Apple iPad Discussions » iPad Help
    HELP needed after update 4.3.3

    Sent from my iPad using iPF
  15. col.bris
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    col.bris Administrator Staff Member

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    There are 3 rd party programs that can transfer music and addresses and pictures back to the computer I need to research it a bit
  16. Hayles66
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    Hayles66 iPad Expert

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    Thanks Col, will keep eye on what you find

    from Somerset UK on my iPad using IPF app
  17. col.bris
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    col.bris Administrator Staff Member

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    This is one option that I recommended to a client of mine I have not tried it however you can trial the software first. I am not associated in any way with the developer

    TuneAid – Transfer your iPod Music to PC or Mac

    Once you transfer the music then copy to iTunes store and resync the iPad make sure you back up the PC and iTunes files on to an external drive or thumb drive FIRST

    Other programs also allow transfer of address books and Picts if your original drive has failed. It is so important to keep an external copy of your data at all times I backup weekly ok.
  18. TonyR
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    TonyR iPF Novice

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    Those two together are one of Apple's biggest idiocies. And anyone buying a new computer faces them with no obvious solution unless they are technically competent to do it manually. What were they thinking of in not allowing you to choose the direction of syching depending on whether it's the iPad/Pod/Phone or the computer that is new?
  19. col.bris
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    col.bris Administrator Staff Member

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    I suspect this will change when they go to cloud sync which should be not far away

    But with respect if you have a back up it is not a major issue
  20. Hayles66
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    Hayles66 iPad Expert

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    What will this cloud mean to us simple folk and will it cost me? 

    from Somerset UK on my iPad using IPF app

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