Let me start from the beginning... I've long used Verizon to connect my Apple laptop to the Internet, with a separate T-Mobile account for my cell phone. Recently, I decided to buy an iPad and iPhone. I figured I might as well stick with Verizon, so I upgraded my account for my iPad2 and the Android phone a Verizon salesman talked me into buying. It's been a total disaster. The service was unbelievably bad; I seldom got straight answers to my questions. I asked a salesman how much my first bill would be, and he said "$120," an increase from the $100 I used to pay (after they told me I'd get a discount). In fact, my first bill was for $200...plus over $500 in overusage charges. But when I visited Verizon's website, there was no way to monitor my usage. My understand was that I shouldn't worry about it until after I got my first bill. The final irony is that my service is far worse than before. My Internet connections are often very slow, and I often can't connect to the Internet at all. There's no way I'm going to pay more than $120, so I may have to abandon Verizon. But what are my options? Since I purchased the Verizon iPad version, am I stuck, or is there a way to connect it with other carriers? I originally wanted to connect it using my cell phone's hot spot - but that's another mystery I could never figure out; the Verizon salesman never gave me a straight answer. Anyway, if I switched my cell phone to AT&T or some other carrier, could I then use the phone's hot spot to connect to the Internet? Of course, the other problem is that I have a Verizon phone, so I might have to buy an iPhone after all. This whole experience has been so unbelievably bad, I can't understand Verizon can stay in business. Is AT&T this bad, too? Thanks for any tips.