Faulty app

Discussion in 'iPad General Discussions' started by Drew wal, Oct 23, 2013.

  1. Drew wal
    Offline

    Drew wal iPad Junkie

    Joined:
    Jul 15, 2012
    Messages:
    869
    Thanks Received:
    151
    Trophy Points:
    43
    Location:
    Wales
    Ratings:
    +159 / 0
    How possible is it to report a faulty app to apple, or how likely is they'll respond and do something about it, I've an app that cost £ 2.99 and its literally always deleting the contents randomly .
    The application is not fit for purpose and even though I've sent several emails to the developer I've yet to receive anything back, nada, not a bean , zip all , nothing !

    Is this how devs work is it, deploy an app, screw people over and then just ignore all communications ? Why are apple allowing these rogue devs into their store to fleece users?

    Sent from my iPad 3 64gb using iPF
  2. willerz2
    Offline

    willerz2 iPad Addict

    Joined:
    Feb 22, 2012
    Messages:
    1,245
    Thanks Received:
    224
    Trophy Points:
    63
    Location:
    New York
    Ratings:
    +232 / 0
    Apple does not handle customer support for AppStore apps, that's on the developers. Very rarely will an app be bounced by Apple unless it breaches some infringement of theirs of a known infringement. If the app is later found to have major problems on a wide scale, it will be taken off.
  3. darkangelwitch
    Offline

    darkangelwitch iPad Fan

    Joined:
    Jun 16, 2012
    Messages:
    282
    Thanks Received:
    10
    Trophy Points:
    18
    Ratings:
    +10 / 0
    A while ago I complained to the AppStore about an app and I received prompt reply, an investigation and refund.

    Email itunesstoresupport@apple.com giving them the order number (it will be on your email) full details of the app and your complaint of it.

    If you don't tell them there is a problem with a developer then how are they to know.
    • Like Like x 1
  4. giradman
    Offline

    giradman iPad Guru

    Joined:
    Apr 26, 2011
    Messages:
    3,479
    Thanks Received:
    814
    Trophy Points:
    113
    Location:
    North Carolina
    Ratings:
    +877 / 0
    Well, the post before mine has provided some excellent advice and from experience - that would have been my suggestion, especially in trying to obtain a refund. BUT, you might want to mentioned the name of the app and I'm assuming 'deleting the contents randomly' means w/i the app? Might help others to avoid a purchase and similar problem - thanks. Dave :)
  5. twerppoet
    Online

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    16,282
    Thanks Received:
    1,990
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,227 / 1
    And don't forget to leave a review in the App Store for that app. That way, even if Apple does not remove it, or until they do, the next buyer has some warning.

    I'm assuming you went to the support page provided on the App's page and got no help.
  6. Drew wal
    Offline

    Drew wal iPad Junkie

    Joined:
    Jul 15, 2012
    Messages:
    869
    Thanks Received:
    151
    Trophy Points:
    43
    Location:
    Wales
    Ratings:
    +159 / 0
    Hey guys , sorry for the delay.
    I paid £2.99 for the app, it allows me to save media from the likes of your tube etc, I downloaded family and friend videos, I've had the app over a year, it's not on iTunes uk anymore, and I see the devs slewing out other apps promising the same service.
    I did download one of the apps that was still on iTunes just so that I could leave a negative review about the developer.
    Not happy, sick of saving videos other members take and the only way I can save them from YouTube is pay for an app that rips me off :-(

    Sent from my iPad 3 64gb using iPF
  7. twerppoet
    Online

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    16,282
    Thanks Received:
    1,990
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,227 / 1
    Ahh, well there are those developers. Be sure to complain to Apple. If they get enough people complaining Apple will likely do some thing about it.

    Hold in mind that the volume of apps submitted to Apple each day prevents anything like in-depth screening of the developers themselves. The Apps are screened for security, compliance with Apple's rules and basic function. Shady practices are something that can only be found out after the fact.

    The other thing to keep in mind is that the ability to record/save YouTube videos is something that Google doesn't want you doing. In some cases it can even be a copyright violation. Apps that can do this are in a constant battle with Google's policies and site API updates.
  8. Drew wal
    Offline

    Drew wal iPad Junkie

    Joined:
    Jul 15, 2012
    Messages:
    869
    Thanks Received:
    151
    Trophy Points:
    43
    Location:
    Wales
    Ratings:
    +159 / 0
    Trouble is if you tube don't want people downloading movies, which for me are family videos done miles away, then what's the point of people using a video share site ?
    Kind of contradicts itself really, there's clips of me on there that maybe I'd like my friends to have, if it's their material then surely they have the rights to honour downloading .
    Looks like I'll get them to find another way to share my material . Shame , I don't have a YouTube account since google took over, I gave it up, refuse to have anything to do with google+ Or google accounts.

    Sent from my iPad 3 64gb using iPF
  9. dhewson777
    Offline

    dhewson777 iPad Addict

    Joined:
    Feb 23, 2012
    Messages:
    1,356
    Thanks Received:
    88
    Trophy Points:
    48
    Location:
    Brisbane, Australia
    Ratings:
    +89 / 0
    A file storage/sharing site is more likely what you need, something like Dropbox where you can share single files or whole folders. YouTube is more for viewing only, whether that be publicly or a private video.
  10. twerppoet
    Online

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    16,282
    Thanks Received:
    1,990
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,227 / 1
    I'd have to agree with Dhewson. YouTube is mostly about sharing in the sense of letting other people view. For distributing copies of the file you're better off with a site that specializes in sharing the actual files. DropBox, Box, or one of the half dozen other services available.
  11. Drew wal
    Offline

    Drew wal iPad Junkie

    Joined:
    Jul 15, 2012
    Messages:
    869
    Thanks Received:
    151
    Trophy Points:
    43
    Location:
    Wales
    Ratings:
    +159 / 0
    Yeah , I'll have to agree with you there . Shame really

    Sent from my awesome iPhone 5S 64gb Gold using ipf

Share This Page

Search tags for this page
faulty apple app
,

faulty ipad app

,
refund on a faulty app ipad mini
,
report faulty ipad app