Discussion in 'New Member Introductions - Site Assistance' started by shawren, Jun 7, 2012.

  1. shawren

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    iPF Novice

    Oct 24, 2011
    Thanks Received:
    FaceTime or messenger will not work on my iPad ut work ok on iPod any offers for help appreciated
  2. leelai

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    Staff Member

    Apr 24, 2011
    Thanks Received:
    Hi Keith

    I see you have had problems with these 2 before and somehow they corrected themselves. So it's working on your iPod but not on your iPad? The first thing to do is make sure your settings are correct and you have both of these apps activated and your notifications set. If these both have the right info here, the first step to do is close the apps completely then relaunch them.

    From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly. See if they are now working, if not a restart is in order.

    Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if they are operating, if not you will need to do a reset.

    Hold the power off button and the home button simultaneously, keep holding them in and you will see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start.

    Do these steps and let us know if they are working again.

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