Email touchscreen is not working

Discussion in 'iPad 2 Forum' started by gnetcano, Jul 27, 2012.

  1. gnetcano
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    gnetcano iPF Noob

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    My email is not moving at all, there is no response whenever i move the touchscreen. While other apllications are working smoothly. It is only my email that is freezed. Though i could still hear the notification whenever there is a new email, but cannot open it. What must be the problem
    Last edited: Jul 27, 2012
  2. KevinJS
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    KevinJS Super Moderator Staff Member

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    Your best bet is to close the mail app in the multitask bar, and restart it. That should sort things out.
  3. gnetcano
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    gnetcano iPF Noob

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    Actually, i already deleted all my email accounts. Then put it back again. But nothing has changed.
    I already switched off my ipad...and it still the same.
  4. KevinJS
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    KevinJS Super Moderator Staff Member

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    Unfortunately, rebooting is not the same as force closing, and won't help. When the iPad reboots, all of the apps are in the same state as they were before the reboot.

    You need to force close the app, then restart it. This will start it again from scratch, and whatever is freezing it should be gone.
  5. gnetcano
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    gnetcano iPF Noob

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    How am i going to "close force the apllication?"...
  6. KevinJS
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    KevinJS Super Moderator Staff Member

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    Either double press the home button, or do a four finger swipe up the screen to reveal the multitask bar.

    Long press on any app in the multitask bar until a minus sign appears on the icons.

    Touch the minus sign on the mail app and it will disappear from the multitask bar

    Do a four finger swipe down the screen or press the home button once to return the screen to normal.

    Now restart Mail and it should work.


    Let us know if it doesn't and we'll go digging for other possible issues.
  7. gnetcano
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    gnetcano iPF Noob

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    Wow you are a genius...
    Now it is working!!!! Thank you very much!
  8. KevinJS
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    KevinJS Super Moderator Staff Member

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    No problem. Glad we could help.

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