Email issues

Discussion in 'iPad 2 Forum' started by vicki24fan, Mar 2, 2012.

  1. vicki24fan
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    vicki24fan iPF Novice

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    Recently had to change my email password on my desktop, I changed the password to match on my iPad as well. For awhile I had no problems, then all of the sudden it is constantly telling me I either have a wrong username or password. I am at a total loss of what to do to fix this.
    Of course I have my warranty on the iPad but my technical phone service is expired and I don't have the money to pay for the help.
    Any advice would be greatly appreciated.
  2. Yptcn
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    Yptcn iPad Fan

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    I'd say delete your email address on your iPad and set it up again . It might help .
  3. vicki24fan
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    vicki24fan iPF Novice

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    Wondering though if i delete my email address and try to add it again, will it tell me it already exist?
  4. Yptcn
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    Yptcn iPad Fan

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    I believe not , I've done it without issues but wait till experts chime in ;-)
  5. skimonkey
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    skimonkey Administrator Staff Member

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    As Yptcn-this does work. I have read other members finding resolution doing when they had similar problems with their Email. See this thread. http://www.ipadforums.net/ipad-faq/57195-not-recognizing-password.html This should give you better understanding. The posts from Twerppoet is very helpful.

    Good luck-if it doesn't work, let us know. :)
  6. vicki24fan
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    vicki24fan iPF Novice

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    I tried that and I am sad to say it didn't work, I keep getting the same message

    I have noticed that the incoming mail server is different from my main/original email account the original mail server is

    pop.att.yahoo.com

    My email account that I am having problems with shows mail server

    imap.mail.yahoo.com

    I have even tried deleting that and typing in the pop.att.yahoo.com and it still didn't work.
  7. skimonkey
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    skimonkey Administrator Staff Member

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    Hmm...Try this: Go to iPad settings/Safari/Clear History AND Passwords/Cookies. Try that.
  8. vicki24fan
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    vicki24fan iPF Novice

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    I tried and still the same thing....
    The box that pops up says

    The user name or password for imap.mail.yahoo.com is incorrect..



    That imap stuff was automatic, I didn't type that in there,
  9. skimonkey
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    skimonkey Administrator Staff Member

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    Have you tried the immediate solutions of quitting your email app? To do this, press the home button twice until you get the multi-task bar. Press the email app until it jiggles and press the negative sign button. Re-open the email and see if it helps.

    Also,if that doesn't work--try to restart your ipad. To do this, press the power button until you get the slide lock to power off. Turn back on and retry.
  10. vicki24fan
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    vicki24fan iPF Novice

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    I shut it down and back on. For some reason after doing that my att account was gone, I added it back on and it works....
    Thank you for your help, greatly appreciated.
  11. twerppoet
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    twerppoet iPad Legend

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    If you are getting that Yahoo account indirectly (say through AT&T) you should go to AT&T's (or that provider's) support pages for instructions on how to add that account to the iPad. It is unlikely the default Yahoo account will work.
  12. skimonkey
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    skimonkey Administrator Staff Member

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    Alright Vicki!!

    So glad it worked out for you! Enjoy!
  13. twerppoet
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    twerppoet iPad Legend

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    Well then, never mind. Glad you got it working. :)
  14. skimonkey
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    skimonkey Administrator Staff Member

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    But, I'm glad you came swooping in to rescue-because I was this close to shining the help button in your direction! Thanks, twerppoet!
  15. twerppoet
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    twerppoet iPad Legend

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    No problem, though that small bit of advice was the limit of the help I had to offer. I know nothing about AT&T accounts or how to set them up.
  16. skimonkey
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    skimonkey Administrator Staff Member

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    I'm not familiar with at&t accounts myself -so i was happy that the simple restart helped her!
  17. neelach1
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    neelach1 iPF Noob

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    quit mail application from background process and then relaunch
  18. skimonkey
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    skimonkey Administrator Staff Member

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    Thanks-the OP was able to fix the problem with a restart. Please see above.
  19. vicki24fan
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    vicki24fan iPF Novice

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    So, I'm back again..... Got on to check emails this morning and got that same message and no emails...what the heck is going on? I have an sbcglobal account as well and getting emails on that account but not the att account.
  20. twerppoet
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    twerppoet iPad Legend

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    I know that some servers (especially POP accounts) don't allow more than want computer/device to be logged on at at a time. If you've got a computer you normally leave logged into email, try shutting down that client and waiting several minutes for it's session to time out.

    Maybe you can find a clue we are missing form Apple's support site: Apple - Support - iPad - Mail Assistant

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