does apple abandon their customers ?

Discussion in 'iPad General Discussions' started by matt_90036, Sep 30, 2010.

  1. matt_90036
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    matt_90036 iPad Fan

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    hi, apple iPad will be practically my first purchase of an apple product. i was wondering if the company has a history of abandoning users who own their older hardware. what i mean is whether i will still be getting iOS upgrades on my iPad 2-3 years from now or will they provide those only to newer iPads and thus leaving some customers behind?
  2. RAC
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    RAC iPad Junkie

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    I think that their record is good but not unblemished. I would expect them to maintain reasonably active support for the current hardware for at least 5 years. They do have a fair-minded attitude towards early adopters.

    Some blemishes in this regard include the Apple III, Lisa (the precursor to the Mac) and the Newton Message Pad, in my opinion at least.

    The fact that iOS is a common platform for the iPod, iPhone and the iPad provides good insurance for all of us. It's clever idea.
    Last edited: Sep 30, 2010
  3. Seadog
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    Seadog Super Moderator Staff Member

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    A true Microsoft user. Apple is noted for maintaining a connection with past models. iOS 4.1 is the first to have nothing for the original iPhone(2007). The newer models have way more cababilities. My wife's iBook (2004)will not support OS10.6 but still runs fine on 10.5 and still gets updates. Safari, iTunes, and other programs will still be the latest version. This is significant since the iBook was based on a totally different chip design then the current Intel chip. The big problem with maintaining older equipment is that so much is obsolete quickly. Serial ports, Scuzzi, parallel ports, floppies disks, and so many other items are long gone.
  4. gentlefury
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    gentlefury iPad Guru

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    Apple is one of the most customer experience driven companies I've ever dealt with. Expect there to be a point that your iPad will be out of date...but by then you should just get the most current model anyway.

    I was working at a studio a few years ago and we had a g5 burn out on us. It wasn't under warranty anymore, so we brought it to an apple store to see how much a repair would be...they said the liquid coolant had leaked on the CPU, and since this was a known problem they gave us a $2,000 credit to purchase a new mac pro....even tho the g5 was out of warranty and any other company would have just said too bad...buy a new computer.

    My mouse stopped functioning a couple months ago, they gave me a new one.

    I bought an iPod touch when it first came out and went looking for a case, well one of them put a scratch right down the center of the screen. I went to an apple store to ask if there was any way to replace the glass as it would drive me crazy having it scratched....they gave me a replacement!!! For free!!! Name any other company that would do that!!

    Apple is one if the best companies I've ever dealt with and that is why they have me as a lifelong customer! Now if only they would stop doing business with att, my most hated company in the world.
  5. iPadCharlie
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    iPadCharlie iPad Super Guru

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    At some point, they will obsolete the product - all companies do this. I have a 1st generation iPod Touch and the highest level of iOS that can be used on it is iOS 3.1.3 even though iOS 4.1 is out. This is because the 1st generation units can not take full advantage of the software's capabilities. I also have a 2nd generation iPod Touch and even though it has iOS 4.1, it still can't multi-task because of the hardware limitations.

    Its about half technology and about half marketing, but as others have said, taking care of the customers is one place where Apple does a better job than most.
  6. matt_90036
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    matt_90036 iPad Fan

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    ok thanks guys. i have been recently considering an iPad - something for a change from windows. i wanted to know that they are a reliable company.
  7. djricekcn
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    djricekcn iPF Novice

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    iPad (or iPhone, iPod Touch) is not a good replacement or changes over Windows. If you're going to change from Windows, use the OSX instead.

    But to be honest, at least around California, if you use a OSX, you will most likely use Windows anyway, due to applications and convenience with outside environment with other businesses. OSX has it's own ups and downs, while Windows has their own. Both OS are equally needed, imo.
  8. matt_90036
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    matt_90036 iPad Fan

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    but i am not trying to join the dark side, i only want to taste it.... i love windows 7 on my laptops. i want iPad for my portable computing....
  9. iVan
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    iVan iPad Ninja

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    Apple computers are supported for a longer time than their portable product lines but that's understandable because you can't just open them easily to change hardware in an economical way. The further the miniaturization the more difficult.
  10. col.bris
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    col.bris Administrator Staff Member

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    I have been a specialist reseller since 1993 known as VAR in USA
    Apples policies world wide is now 5 years max it use to be 7 years. That means once a product reaches 5 years parts are no longer available from Apple but in saying that. It is not worth relating computers of that age group. My customers upgraded average every 2 - 3 years as they had no choice it was not about hardware it was about software that required more power when upgraded like Photoshop. In respect to iPods iPads iPhones I would think 3 years is about it. This also applys to any other platform regardless of brand. This day and age it is not worth repairing the hardware as labor plus hardware after warranty expires will cost a fortune.
    Hope that explains it. Oh one more thing......... One reason -Apple went to 5 years was to reduce inventory of product thus be more efficient.
  11. col.bris
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    col.bris Administrator Staff Member

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    What you are saying does not make sense please explain. I have 400 high end customers whom use Mac OSx they do not need windows, vista , 7 or what ever. In every case they communicate with as you call it with the out side world without any issues some of these sites have 30 or more Mac workstations with a few pc's usually accounting only.

    IPads etc are not a replacement for windows nor OSx they compliment either platform by providing a method of accessing day to day chores fast and efficiently like browsing, email, music, movies etc. And please DONOT mention flash or I will self destruct lol. Again this day and age mobile devices such as iPhones and iPads fill the gap for portability and that is what makes it so great. Other technologies are coming like RIM tablets , and many more and that's great. Remember in the world of IT 12 months is a long time.

    Col
    Last edited: Oct 1, 2010
  12. DaveSt
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    DaveSt iPad Junkie

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    I guess I don't understand that comment. My two most used MS products are Windows XP and Office 2003. I still receive weekly updates for both. Does that mean I should expect the same from Apple when my Ipad is 10 years old? I use and like products from both Apple and MS. I don't feel abandoned by either company.
    Last edited: Oct 1, 2010
  13. gentlefury
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    gentlefury iPad Guru

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    You obviously don't understand or use OSX....I have windows on my mac to play games.....and that's it, once I'm done with gaming it's back to Mac.
  14. TJK
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    I think you will really like the iPad as a complement to your Win 7 machines. With a few apps like Goodreader, DropBox and Skype I find that I can do about 95% of what I need to do (review and edit documents, email, web) away from the office. My HP laptop stays home more and more. My wife hardly touches her Win 7 laptop anymore.
  15. Pingles
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    The iPad was the first Apple product I bought after many years of being bitter as an abandoned Newton user. :)
  16. RAC
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    RAC iPad Junkie

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    My first Apple product was the Apple II in the late 70's. I was forced over to "the dark side" by my work situation in the early 90's. For as long as I am working, my PC will be Windows based, in retirement I would be more open to going back to the Mac.

    I am also an ex Newton Message Pad user and clearly recall the abrupt dumping of that product. The abruptness was probably due in part to the John Scully versus Steve Jobs clash I suspect. It was the former's pet project. The main problem with the Newton was that the technology for the hardware platform just wasn't quite available at the time (or Apple didn't make the right choices from what was available).

    I thought that maybe the wouldn't use the name iPad because of the bad memories associated with the Message Pad.

    As stated in my earlier post, other products that have been unceremoniously dumped over the years include the Apple III and the Lisa. I really don' think that there is any danger of that happening with the iPad though.
  17. pallentx
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    pallentx iPad Junkie

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    Ha Microsoft maintains its connections to past products way too much - to a fault. I had apps on my Windows Mobile 6.5 phone that ran on Pocket PC 2003. Much of the issues and complexities of past windows versions have been over maintaining backwards compatibility. This has been one of my main compaints against MS. Sometimes you just need to make a break and start fresh. Thankfully, thats what they have finally done with Windows Phone 7.
  18. iVan
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    iVan iPad Ninja

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    Try to keep a peripheral for a few years with Windows upgrades. Impossible. They make printers obsolete rather quickly...
  19. RAC
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    RAC iPad Junkie

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    I can't say that I have noticed that.

    AirPrint should reduce any such problems provided the the printer manufacturers come on board and Apple does the right thing (for backward compatibility) as AirPrint evolves.
  20. DaveSt
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    DaveSt iPad Junkie

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    Really? I have never had a printer compatibility issue with Windows ... ever. My main printer is still a HP 5L that I purchased in 1995. I have used it with every version of Windows from Win 95 to Win 7 (x64) with no issues at all. My color printer is another HP that I purchased in 2004, no problems there either.

    If you do have compatibility issues you need to look at the manufacturer of the printer, not MS. The manufacturer supplies the drivers, not Microsoft. Many manufacturers decided not to release 64 bit drivers (not just printers either), probably hoping you would go out and purchase something new.

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