Can't access iCloud account

Discussion in 'iPad 3 Forum' started by BamaFan, Mar 23, 2014.

  1. BamaFan

    BamaFan
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    I need to change my email address on iCloud. I have iPad 3rd gen with iOS 7.1, using Atomic browser. When I try to go to icloud.com to change my email, it just flashes continually, never accessing the website. Can someone tell me what is going on? Is this a browser issue?
     
  2. J. A.

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    #2 J. A., Mar 23, 2014
    Last edited: Mar 23, 2014
  3. Sonoyou

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    Please help. Since I updated to iOS 8.0 I am not able to sign into iCloud. It's listing an old email address which is no longer in service and I have no idea what the password could have been. I have tried to go in and reset password but it's not recognizing my date of birth (don't know if I am locked out of the system for having attempted to reset password too many times). No problem using my regular Apple ID (which is a different email address) for signing into other things. Any suggestions?
     
  4. J. A.

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    There were problems with iCloud in general on all devices (even Windows) recently. They should have been solved, so look at Settings and try again, perhaps your problem was caused by this issue.
     
  5. Sonoyou

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    I checked my settings again and unfortunately nothing has changed, I still cannot sign into iCloud. Simply don't know how to solve this problem. I tried finding a way to delete or change the iCloud account but can't do that either. Any other advice?
     
  6. J. A.

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    If you use "Find my iPad" in iCloud, this is what you can try:

    Access this address using a computer: http://www.icloud.com/#find
    Select "All Devices", choose your iPad and erase it. Then set it up again.
     
  7. Sonoyou

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    Will this erase my entre Apple ID?
     
  8. J. A.

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    This will erase your device completely, and you'll have to start from the beginning, setting it up, entering your iCloud details. You'll be able to restore from a backup, though.
     
  9. Sonoyou

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    Hi Johanna, just wanted to give you an update. After talking on the phone with Apple support my problem was resolved. It was a somewhat lengthy process and I wish I could recall all the steps, but in brief, we signed into My Apple ID with my current email address. We then went through Edit where I typed in every email address I have including the old inactive email address. From there we were able to locate the old email address and delete it and then finally adding my current email back into the system. Like I said, I wish I could recall all the steps involved but I hope you can kind of follow me. I am very relieved that the problem is solved, and I do thank you for all your help.
     
  10. The OB

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    Just a comment....good to see feedback to another member's effort to assist. Your response Sonoyou was nicely detailed and may well help other members with a similar problem. Great communication on this forum:)
    Andrew
     
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