Apple has millions of customers all over the world and it's a pretty difficult job to keep all of them satisfied. According to a report from the Bloomberg publication, Apple is facing a lawsuit over an alleged issue preventing iPhone users from sending text messages to the Android phones of former iPhone users. The lawsuit has been filed by a former iPhone customer and it is currently seeking the class-action status. She says that he has stopped getting messages from iPhone owners after she switched to a non-Apple device. Here are some more details:
Even an Apple customer support representative has confirmed the problem, saying that the iMessage bug is "a problem a lot of people are facing" and that the company's engineering team "is working on it but is apparently clueless as how to fix it." Officially, Apple advises iPhone owners to disable iMessages before deactivating their phones, but some have experienced problems even after disabling this. Some users said that they had to call Apple in order to have their numbers removed from the iMessage system and, apparently, this worked out. However, the question on everybody's lips is whether Apple is doing this intentionally or this is just a technical glitch.