Adding contacts

Discussion in 'iPad Help' started by sethm1, Aug 23, 2011.

  1. sethm1
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    sethm1 iPF Novice

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    have Windows 7 home prem.
    I used Gmail/Gcalendar & Gcontacts (which is part of Gmail).

    Calendar syncs fine.
    I have set up Gmail on my iPad2, so I am getting the mail.

    How do I get my contacts to sync in iTunes?
    in iTunes: I have the box checked for syncing, set to Google Contacts. When I tap configure, all I am asked to do is enter my login name & password. What am I missing?
    Last edited: Aug 23, 2011
  2. twerppoet
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    twerppoet iPad Legend

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  3. sethm1
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    sethm1 iPF Novice

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    Hmmm, you mean Microsoft Exchange , yes?

    So delete my current gmail account for the mail, then set up exchange ?
  4. twerppoet
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    twerppoet iPad Legend

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    Yes, or you can just go to the GMail account's settings and turn off everything (you can leave notes on if you like).

    Pay attention to the instructions for syncing multiple caledars if you have the in Google.
  5. sethm1
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    sethm1 iPF Novice

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    Still not 'there' yet.

    Followed the steps from the above link.
    Good news - no duplicates of Contacts or Calendar entries - in the browser version.
    No duplicate Calendar entries on the iPad. Yea.

    But still no contacts syncing to the iPad2.

    (in Itunes- have "Sync Contacts..." checked and set to Google. As before when I tap on configure, only options are to enter username & Password. And "All Contacts" is checked).

    Sync Calendars is left alone. However when I open the Calendar App on the home page the (Google) Calendar and appropriate entries are visible.

    What did I forget?
    Last edited: Aug 23, 2011
  6. twerppoet
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    twerppoet iPad Legend

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    Turn off contact syncing in iTunes. Off, off, off. You do not need this when syncing through the Google account on the iPad, and it can actually cause problems if you do both.

    Make sure Contact syncing is turned on in the Google Exchange account you created. Open the Contacts app and wait a bit to see if it syncs. If it does not work, go back to the account and try turning it off. If you have all you contacts in Google, go ahead and let it delete the local contact list, if any. When you turn it back on let it merge the contacts.

    Let me know what happens. If a Groups ribbon appears in the left page of the contacts app, tap it and see if you created a second contact list. This would happen if you did not did not delete then merge a local contact list.
  7. sethm1
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    sethm1 iPF Novice

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    Oops.
    Ok is now unchecked in iTunes.
    Contacts is checked on the iPad.
    Still nothing so unchecked -which gave me a delete contacts msg.
    Then rechecked & did a sync - still nothing.

    It's been about 10 minutes now - still no contacts in the contact app.
  8. twerppoet
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    twerppoet iPad Legend

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    It's not an iTunes sync you need. iTunes has nothing to do with syncing through a Mail, Contracts, Calendars account on the iPad. It only handles syncing to the computer and whatever programs, apps, accounts are set up on the computer.

    You need to be connected to the internet on the iPad for the contacts to sync. You are, yes? Double check by making sure you can browse in Safari.
  9. sethm1
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    sethm1 iPF Novice

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    YES connected.
    Some of my posts was via the IPF app.
  10. twerppoet
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    twerppoet iPad Legend

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    Ok, I'm out of ideas for the moment. :eek: If I think of anything else I'll let you know.
  11. sethm1
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    sethm1 iPF Novice

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    Appreciate it.
    Its late for me.
    Ill check back in tomorrow.
    In mean time- thanks for all the efforts.
  12. sethm1
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    sethm1 iPF Novice

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    I may found the problem.
    My contacts are organized in various folders ( personal, business, etc).
    but none in the actual My Contacts folder.

    When I get home tonite, will copy all my contacts into the My Contact folder and see what happens.
    I tried to copy contacts from a particular folder (group) via the safari browser on the iPad, but no luck.
    Guess will need a real PC.
    Last edited: Aug 24, 2011
  13. twerppoet
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    twerppoet iPad Legend

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    Yep, that is probably it. For whatever arcane reason (probably to do with one side or the other not complying 100% with standards) you can't sync groups or folders with Google Contacts. As far as I know only the MobileMe account will sync groups at this time.

    Sorry I didn't think of that.

    We can hope the next update fixes this, but I've not heard anything along those lines, so it's probably a long shot.
  14. sethm1
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    sethm1 iPF Novice

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    Success.
    Prior to starting this thread, I had 'Googled' for instructions on setting up Contacts.

    None of them mentioned that the iPad Contact (App) only supports "My Contacts" and none of a user's own Groups/Folders.

    Now to find an App (have one on my Droid) that takes the devices contact list a step further by allowing Groups.
  15. twerppoet
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    twerppoet iPad Legend

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    Glad to hear it.

    Good luck on your quest.
  16. sethm1
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    sethm1 iPF Novice

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    something came up.
    One of the developers on a contact mgr app says that Exchange does not support Groups.

    Can I go back to my original mail set up (the Gmail set up in Settings) now that I have the contacts issue resolved?
  17. twerppoet
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    twerppoet iPad Legend

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    The original GMail setup does not support contacts at all.

    When you delete the Exchange account you can chose to keep the contacts you've already synced on the iPad, but they will no longer update with Google.

    The only advantage to going back ago the original Gmail setup is that you can sync notes. Otherwise the two accounts work about the same; other than the Exchange style account will allow syncing multiple Google calendars, while the standard GMail account will only sync the main calendar.

    In short, there really is no reason to go back.
  18. sethm1
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    sethm1 iPF Novice

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    Ok thanks.

    I will write to apple for a refund.

    I tried with the developer but he responded:
    "I took time answering for you. Now I am done."
    Great customer service.
  19. sethm1
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    sethm1 iPF Novice

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    Removed as entry in twice (sever issue)
  20. twerppoet
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    twerppoet iPad Legend

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    The good news is that when iOS 5 and iCloud come out in the fall you will have a way to sync/backup you contacts for free. And Groups will work.

    It is possible to sync MobileMe contacts and Google contacts. I've done this, but like the iPad syncing it only works with the My Contacts folder and groups in MobileMe are lost on the Google side. I expect that iCloud will also do this, at a minimum, but wouldn't want to put any money on it.

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