£485 worth of in app upgrades

Discussion in 'iPad Apps' started by mancuk29, Apr 8, 2012.

  1. mancuk29

    mancuk29
    Expand Collapse
    iPF Novice

    Joined:
    Mar 28, 2011
    Messages:
    53
    Thanks Received:
    0
    Came down this morning to 7 app store bills from apple to the time of £485 , I immediately thought my account had been hacked and emailed apple .. On speaking to my 8yr old child who has figured out my password he bought the in app upgrades yesterday thinking they were 69p .. I received an acknowledgement from apple they have my email which I send via the express lane. Will apple refund me ? How can I let them know it's a mistake by my son and not a hack ? But the transactions were still unauthorised ...... I am worried sick cos I can't afford £485 I have changed my password and disabled in app upgrades
     
  2. mancuk29

    mancuk29
    Expand Collapse
    iPF Novice

    Joined:
    Mar 28, 2011
    Messages:
    53
    Thanks Received:
    0
    The in app upgrades were 69.99 each !
    I thought I had disabled in app upgrades but obviously hadn't
     
  3. Amp1216

    Amp1216
    Expand Collapse
    iPad Fan

    Joined:
    Mar 11, 2012
    Messages:
    164
    Thanks Received:
    0
    Ouch that's a lot feel bad for you........
     
  4. sjleworthy

    sjleworthy
    Expand Collapse
    iPad Ninja

    Joined:
    Jan 14, 2011
    Messages:
    2,051
    Thanks Received:
    108
    In all seriousness, I'd take your young child out for a long drive. A loooong drive. Then let him get out for a quick wonder, then drive off quickly. I don't think he'll pull that stunt in a hurry again ;)



    (you can probably tell I don't own kids)
     
  5. Semel

    Semel
    Expand Collapse
    iPad Enthusiast

    Joined:
    Mar 5, 2012
    Messages:
    334
    Thanks Received:
    10
    (you can probably tell I don't own kids)[/QUOTE]


    Yea,you own a dog,not kids.Hehehe
     
  6. sjleworthy

    sjleworthy
    Expand Collapse
    iPad Ninja

    Joined:
    Jan 14, 2011
    Messages:
    2,051
    Thanks Received:
    108
    2 dogs actually, and luckily for me they can't operate my iPad yet!
     
  7. therealriley

    therealriley
    Expand Collapse
    iPad Junkie

    Joined:
    Mar 19, 2012
    Messages:
    548
    Thanks Received:
    21
    Ouch, personally I blame the app developers for it because it's a waste of money and they make it too easy to buy. In the uk we have a citizens advice centre are you in the uk? If so go there and get some advice and then pay them off a pound a week, they should be able to assist you by writing to them and explaining the situation and in many cases can write some of the bill off.


    Do they have your bank details? Or just your name and address? I would just sack it off and set up a new account, you just bought the device secondhand let them prove it. Or call them up and say the account owner is your 14 year old and they are not old enough to enter the terms and conditions for apples contract, or get billed.

    Well it's worth a try anyway if not that's about 485 free car washes from now on :)
     
    #7 therealriley, Apr 8, 2012
    Last edited: Apr 8, 2012
  8. sjleworthy

    sjleworthy
    Expand Collapse
    iPad Ninja

    Joined:
    Jan 14, 2011
    Messages:
    2,051
    Thanks Received:
    108
    That can't happen.

    Apps and in app purchases are made via Apple and the AppStore. Your client is Apple and not the dev. And besides, it's a credit card payment up front.

    But Apple are VERY VERY gracious. Explain the cockup and they'll no doubt refund you. Honest mistake.

    My comment about the long drive still stands tho ;)
     
  9. Czevski

    Czevski
    Expand Collapse
    iPad Addict

    Joined:
    Apr 24, 2011
    Messages:
    1,088
    Thanks Received:
    437
    Another trick is to not have a credit card listed in your account. Just get an iTunes gift card and put a low amount on your account and no one can go over without adding a card or more credit.
     
  10. Kaykaykay

    Kaykaykay
    Expand Collapse
    iPad Wizard

    Joined:
    Apr 28, 2011
    Messages:
    6,971
    Thanks Received:
    445
    Up to Apple, but they've forgiven such charges in past.

    Moving onward:

    Change your password. It should be something a child (or anyone else) can't figure out.

    Restrict in-app purchases: Settings > General > Restrictions > In-App Purchases (toggle to off).

    If I had a kid, punishment would be involved. But your kid, your choice, of course.
     

Share This Page