3G issue - iPad no longer picks up the network 3G signals

Discussion in 'iPad Help' started by Lanrugit, May 21, 2011.

  1. Lanrugit

    Lanrugit iPF Noob

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    Hi, my iPad suddenly could no longer pick the network 3G signals. The last thing I remember I did was install and try to use Qwiki, a software I got from the AppStore. It did not really work because at that time the network was slow and I exited the program. About an hour later, I noticed I had no signals. I have been to the network office and they managed to prove that the problem was not from their end. Please what do I do? Thank you.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
     
  3. Lanrugit

    Lanrugit iPF Noob

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    Thanks Tim but I have done all that and the problem persisits. Lanrugit
     
  4. DM51

    DM51 iPad Junkie

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    I'm not familiar with The Qwiki app (and I'm certainly not as experienced as Tim at dealing with iPad problems) but there is something you could try if you think the app is causing the problem: go somewhere that you know from previous experience has a good 3G signal, then delete the app completely from the iPad. Reboot the iPad again as before, and see what happens. If that hasn't fixed it, you'll know it's not the app.

    If it has fixed it, the app could be to blame and you'll have to weigh up the advantages vs. disadvantages of persisting with it. You will be able to re-install it without having to pay for it again, as iTunes will remember that you have already paid for it.

    I assume you have already checked all your settings, to make sure you haven't accidentally turned off 3G access...?
     
  5. Lanrugit

    Lanrugit iPF Noob

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    Thanks DM51. I have done all you said but there is no difference.
     

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