I've been using Square since the first of this year (2012). I have a small photo shop, and had been using the standard swiper from another
company. Here's the difference from my point of view. Square rocks! They charge 2.75% of each transaction, and 3.5% if you have to punch the number in. That's competitive, but the real point is that this is all they take from you. My other company was charging about 3.5%, but at the end
of each month there were a lot of 'fees' attached to the bill. So they were taking MUCH more out of my pocket, and I couldn't do anything about
it except buy my way out of their contract. Snakes. I did that, and that move has more than paid for itself in 'fees' I didn't pay since January. If
I was that other company, I'd be sweating in my silk shirt.
The other thing I like about Square is that they pay the next day. At the end of each day I get an e'mail total of my day's credit card business, and a balance after they take their percentage. That money gets deposited in my bank account electronically the next day. My old company would take three to five days. If it's nationwide, what do you think they're doing with everyone's funds in the meantime? Wall Street Gambling for sure. And charging me for the privilege of going wheelin' dealin' with my money. No thanks.
A third thing I like about Square is their accounting. After I log in there, my whole history can be displayed in Spreadsheet form, and I have been able to download and save paper backups. I pay taxes quarterly, and this is a very handy feature, saving me headaches.
What I don't like about Square is the reason I signed up on this forum. I have been trusting and upgraded all my apps whenever it's suggested. Now I find that my Square app has been "upgraded' to Square Register, and it doesn't function the way I was used to. I spent a frustrating hour this morning trying to re-learn the procedures, and did pretty well except for one simple but exasperating thing. I can't find where they've hidden the decimal point. I know it sounds really dumb, and I'm confident that it's there somewhere, but I'm in the position of having to figure it out while customers are staring at me. And I haven't figured out how to enter a charge of $68.50. When I try, it reads $6850. Horrifying, if you're the customer.
I have a message sent to Square's 'Help center" and they acknowledged it quickly, but haven't responded in detail yet. Hence this parallel line of inquiry. Does anybody know how to make my iPad's Square App enter charges expressed in dollars AND cents?
I'm still an enthusiastic Square user, this is only a temporary frustrating glitch, and it's quite likely that the answer is right under my nose. I'm not blaming them, just frustrated at the surprise change from what I thought was a simple upgrade.
