Scanning in notes

[beachkid67]

After upgrading to iOS11, my notes app does not have the keyboard or symbols to use scanning. Same for my iPhone 6s. Tried hard reboot, but still not there.

 

[J. A.]

Welcome to iPad Forums!

If you can’t find it on your iPhone, press the + icon:

To scan a document, tap this icon:

On the iPad, it should look like this:

 

[beachkid67]

Welcome to iPad Forums!

If you can’t find it on your iPhone, press the + icon:
View attachment 79630
To scan a document, tap this icon:
View attachment 79631
On the iPad, it should look like this:
View attachment 79632

But my keypad does not have those symbols. Just looks like an ordinary keypad.

 

[J. A.]

Do you use iCloud in your Notes app, or a different account?
When I try the same with my Gmail account, I don’t get the scan feature either. It’s working with iCloud only.

 

[beachkid67]

Yes, I am using iCloud. Checked settings, and hard rebooted twice. Nothing!

 

[beachkid67]

Contacted Apple, had to reset device, now it works.[emoji1303]

 

[J. A.]

Great!