Reply emails problem

[longshanks]

When I try to reply to a received email on my ipad 2 within plusnets webmail it includes all the HTM coding along with my text. Why is this ?
Regards

 

[giradman]

Hi Longshanks - welcome to the forum! I've never had that occur on my iPad 2; not sure which iOS version you have installed (will make a difference in my first recommendation), but when an app is misbehaving, I first go through the steps quoted below - close the Mail App & then enter the 'multitask screen' - 'Force Close' the Mail App and try again; if not helpful, then go down the list retrying after each - good luck and let us know if any of these maneuvers helps. Dave

When an app (or several) are misbehaving, I usually go through the following steps:

1. Force Close - open the multi-tasking bar (double tap the 'home buttom' or use multi-gesturing and swipe up):
a. iOS 6.x - press & hold an app until all begin to 'jiggle'; find the offending app(s) and press the 'red circle w/ minus sign' - return to the home screen & try again.
b. iOS 7.x - find the offending app - then press and drag to the top of the screen - return to the home screen & try again.


2. Restart - press & hold the 'Sleep/Awake' (a.k.a. power) button until a red slider appears (may take a few seconds) - move the slider to turn off the iPad; then press & hold the same button until the Apple logo appears - wait for a restart.


3. Reset - press & hold the 'Power' and 'Home' buttons simultaneously until the Apple logo appears - this may take a longer time, so have patience; the iPad will 're-boot' - NOTE that none of these maneuvers will alter your apps, files, or settings.

 

[longshanks]

Hi,
Thanks for your reply, perhaps I should make myself a little clearer. I am accessing a second mailbox via my ISP's website's webmail facility this is were this problem occurs, my main mail I access via the ipads Mail app that's fine. I have contacted my ISP and they have not come across this problem before and suggested I contact Apple. I use IOS 6