modelcars87
iPF Noob
we are having an issue where users are sending pdfs from their ipads and when users try to open them, receive an error message stating
"acrobat could not open 'xxx.pdf' because it is either not a support file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
to create an adobe pdf document, go to the source application. then printer the document to adobe pdf'
no issues if we send these pdf files from a windows based machine (users are able to open the attachments just fine if sent from a pc). so if i were to send the pdf from my pc to another user, they don't have any issues opening on their computer. just whenever we send the initial pdf from an ipad (forwarding, etc) we receive these issues where the file corrupts
i've tried to download alternate pdf viewers with no luck
i've also ruled out our mail server as a potential cause (in case something was corrupting it during sending)
"acrobat could not open 'xxx.pdf' because it is either not a support file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
to create an adobe pdf document, go to the source application. then printer the document to adobe pdf'
no issues if we send these pdf files from a windows based machine (users are able to open the attachments just fine if sent from a pc). so if i were to send the pdf from my pc to another user, they don't have any issues opening on their computer. just whenever we send the initial pdf from an ipad (forwarding, etc) we receive these issues where the file corrupts
i've tried to download alternate pdf viewers with no luck
i've also ruled out our mail server as a potential cause (in case something was corrupting it during sending)