Mobile Banking problem.

[eridge154]

Since downloading iOS 8.0.2, I cannot use my IPad3 for mobile banking. The problem lies with taking photos of the checks I need to deposit. The screen for photoing the checks is distorted - elongated so that the check will not fit into the specified screen area. And the button needed to snap the photo is gone from the screen. Any suggestions?

 

[Mickey330]

The first suggestion I have is - go ahead and upgrade to iOS 8.1. It appears to have fixed a lot of the issues that iOS 8.0 and 8.0.2 created when they were released.

If the upgrade to iOS 8.1 doesn't help, the only suggestion I can give is to contact your bank/the developer of the app. They will be the ones that will have to update the app to run on the new iOS.

Marilyn

 

[eridge154]

The first suggestion I have is - go ahead and upgrade to iOS 8.1. It appears to have fixed a lot of the issues that iOS 8.0 and 8.0.2 created when they were released.

If the upgrade to iOS 8.1 doesn't help, the only suggestion I can give is to contact your bank/the developer of the app. They will be the ones that will have to update the app to run on the new iOS.

Marilyn

Thanks for your reply. I did download iOS 8.1 but it did not solve the problem. I appreciate your help though.

 

[Mickey330]

Sorry 'bout that. Guess it's time to go harass the developer of that banking app...

Marilyn

 

[eridge154]

Sorry 'bout that. Guess it's time to go harass the developer of that banking app...

Marilyn

I contacted my Credit Union and discovered that they are aware of this problem and are working to correct it. Thanks for your input.