Locked out of IPAD

[argy]

Hi,

Hoping for any help:

We have an IPAD2 we were using to read news and as cook book. Slow and old but still fine

Then one day we needed to log into it for some reason with apple id. We hadn't done this for literally years and had no idea what the password was; we were jus using a pin to unlock.

We tried to the ID password reset but ended up in a crazy loop of having to wait 2 weeks for an sms or call to go to the registered phone number that never arrived...twice. I then called the apple help desk and they couldn't help and suggested doing the 2 week wait again. We did this and nothing was sent again.

Is there anything we can do to revive this brick? It's our only apple device so not sure if password resetting is this crazy all the time but it's doing our head in.

Any advice appreciated.

Mods - is there somewhere better I could pos this? I'm guessing this is more an apple id issue, rather than device specific.

Cheers,

 

[Jupiter7]

Hi,

Hoping for any help:

We have an IPAD2 we were using to read news and as cook book. Slow and old but still fine

Then one day we needed to log into it for some reason with apple id. We hadn't done this for literally years and had no idea what the password was; we were jus using a pin to unlock.

We tried to the ID password reset but ended up in a crazy loop of having to wait 2 weeks for an sms or call to go to the registered phone number that never arrived...twice. I then called the apple help desk and they couldn't help and suggested doing the 2 week wait again. We did this and nothing was sent again.

Is there anything we can do to revive this brick? It's our only apple device so not sure if password resetting is this crazy all the time but it's doing our head in.

Any advice appreciated.

Mods - is there somewhere better I could pos this? I'm guessing this is more an apple id issue, rather than device specific.

Cheers,

Have you checked that the registered phone number with Apple is correct?

 

[argy]

Have you checked that the registered phone number with Apple is correct?

Sorry, should have mentioned. Indeed it is as we have received codes to it when trying to reset the password. Just don't get the 'after 2 weeks' sms or call

 

[Jupiter7]

When you receive the code, I think you are supposed to enter it under your Apple ID in settings. It may have expired by now, so you may need to get yet another one.

 

[argy]

When you receive the code, I think you are supposed to enter it under your Apple ID in settings. It may have expired by now, so you may need to get yet another one.

The codes we received were in the initial attempts to reset the password and worked fine but the process took us to the next step which was this message in 2 weeks that never happens.