iPad screen blacked out.

[John B. Chuck]

I dropped my iPad 2 on the floor and the screen went completely black. The fall also caused the lock button to jam shut.

It was running the latest version of iOS when I dropped it, which was a few weeks ago.

Obviously, my iPad is FUBAR. However, I tried to salvage the data within it using iTunes. The iPad is still functioning alright, even the touchscreen is working.

The only problem is that the screen is completely dark. When I plugged it in to iTunes, iTunes asked me to respond on my iPad to enable access.

So guys, now I need your help. I need iPad screenshots. This is to help me figure out exactly where on the screen I need to tap. I need to enable access to my iPad and backup the data on iTunes. Thanks.

 

[ObiJohnKenobi]

I can't provide screenshots, but, if it helps, I recall that the device has to be unlocked and then the notification appears dead center on the screen. It gives you two options to either accept or decline. I think the accept is on the left. So I think it would be a touch just lower left of center.

 

[John B. Chuck]

I can't be flailing around blindly in the dark though. I'm planning to use a transparency paper to help me out.

So first I mustt swipe right, then key in my 4-digit password, then tap "accept"?

 

[J. A.]

I can't help you with "accept", but here are my screenshots to show you where everything should be in iOS 7.1.2:

Maybe if you wait for a few minutes, that message disappears, though.
Hope that helps.

 

[John B. Chuck]

I can't help you with "accept", but here are my screenshots to show you where everything should be in iOS 7.1.2:
View attachment 58674
View attachment 58675
Maybe if you wait for a few minutes, that message disappears, though.
Hope that helps.

Just curious, why can't you help with the "accept"?

Thanks, but my iPad is in portrait mode and I'm afraid to change it.

 

[J. A.]

So here's the same in portrait mode:

My iPad isn't connected to iTunes, that's why I can't help with "Accept...".

 

[John B. Chuck]

So here's the same in portrait mode:
View attachment 58677
View attachment 58678
My iPad isn't connected to iTunes, that's why I can't help with "Accept...".

Alright, thanks mate!

Now I just need to wait for another screenshot.

 

[J. A.]

You're welcome.
I hope someone else can help with the last screenshot you need. Good luck!

 

[John B. Chuck]

You're welcome.
I hope someone else can help with the last screenshot you need. Good luck!

Haha yeah. At least on the forums one can get more help than the usual tech support. Especially Microsoft support. It is downright terrible.