iPad 1 resets while using

[pwright2]

We gave my mother-in-law an iPad for her 90th. She seems to like it. When things go wrong, it comes back to me. Unfortunately, I am a Windows guy. But you folks have been helpful in the past, so I am hoping you will be again.

The problem does not happen with every app. With the apps that it does happen, it is quite consistent. The symptom is that the screen will suddenly go black and then you are back at the app screen.

On certain game apps (AW Solitaire, Labryinth Lite, Angry Birds HD free, but not Sudoku HD or Domino Touch) the splash screen will appear and maybe a little of the startup but then the reset occurs.

Calendar and iBooks seem OK but Maps does the splash and reset thing.

IMDB and the Weather Channel seem stable as rocks.

Safari, on the other hand, is just weird. I can call up my church website without problems. I can call up evernote.com and sit at the login screen without problem. But when I login, it starts to pull in the data and seems to get it almost there and then resets. CNN.com will display contents on a page but when the green loading indicator gets to the far right of the address bar, then it resets.

No sign of any kind of error message, of course.

This is an iPad 1. It ran all these things fine up to a month or so ago.

It reports 10 songs,. 7 videos, 537 photos, 23 applications,l 14.0GB capacity, 7.1 GB available, version 4.2.1 (8c148), Model MB292LL

Any suggestions?

-----Pauil-----

 

[Tim SPRACKLEN]

OK - you've probably done this - but it's worth a try and let's try the simple things first....

The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!

Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

If this doesn't fix the problem, get back to us and we can try some other ideas.

Tim
Scotland

 

[pwright2]

Thank you very much. Method 2 proved to be the answer. Of course, we still have no idea what was causing the problem. But I appreciate the cure.

-----Paul-----