How do i remove old itune store email log in from a used purchased mini ?

[wimbledon]

I purchased a used mini ipad and cant seem to remove the sellers EMAIL ID SO i may have my id for the Apple app store replacing the sellers ? Thank you

 

[scifan57]

I purchased a used mini ipad and cant seem to remove the sellers EMAIL ID SO i may have my id for the Apple app store replacing the sellers ? Thank you

Is the iPad requesting the Apple ID and password of the original owner before you can restore the iPad? If so, this is known as iCloud Activation Lock and can only be removed by the original owner, either on the device itself or remotely through his iCloud account. Until he does that, you can't erase the iPad and set it up with your own Apple ID.

Are you able to contact the original owner to request that he do so?

 

[wimbledon]

Is the iPad requesting the Apple ID and password of the original owner before you can restore the iPad? If so, this is known as iCloud Activation Lock and can only be removed by the original owner, either on the device itself or remotely through his iCloud account. Until he does that, you can't erase the iPad and set it up with your own Apple ID.

Are you able to contact the original owner to request that he do so?

No i cannot . Wow that sux! Thanks for this bit of sad info !

 

[scifan57]

I'm sorry I couldn't have better news for you.