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How would this affect those already on existing AppleCare+ plans?
Thanks KKK, interesting reading!
They think they'll save a $billion? It would be interesting to know how much they'll lose in goodwill (read, sales) by abandoning that well-known and loved customer service. I just can't help thinking something smacks of desperation in that post-Steve Jobs organisation that is evolving now, and whether this is wise commercial management. Market share is already dropping. Would a move like this improve it?
"Trained" sales staff taking my iPad out back of the store to work on a problem that they diagnosed from my, possibly amateurish, description? Not sure about that one at all.
Regards, Andrew
Sent from my iPad using Tapatalk
yes,i don't like this one bit.Just think what this change will mean if you need warranty service while on vacation. So much for walking out a few minutes later with a replacement.
Thanks KKK, interesting reading!
They think they'll save a $billion? It would be interesting to know how much they'll lose in goodwill (read, sales) by abandoning that well-known and loved customer service. I just can't help thinking something smacks of desperation in that post-Steve Jobs organisation that is evolving now, and whether this is wise commercial management. Market share is already dropping. Would a move like this improve it?
"Trained" sales staff taking my iPad out back of the store to work on a problem that they diagnosed from my, possibly amateurish, description? Not sure about that one at all.
Regards, Andrew
Sent from my iPad using Tapatalk
I can tell you for a fact, that repairing consumer electronics is costly. I have seen thousands of products returned to our RMA deopartment and it is often cheaper to send a replacement than to fix the damaged unit. In our case, opening the Palm V was a headache and it almost always required replacing the old metal cases. Not to mention, the percentage lost because they were poorly made in the first place and the repair often further damages the product.